Call Center Agent

About the company

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job overview

Support patient access. Deliver excellent service. Grow your experience with Al-Futtaim.

Al-Futtaim Health is inviting Emirati nationals with a valid family book to join our call center team on a part-time basis, supporting HealthHub Clinics and services across Dubai.

This opportunity is open exclusively to UAE nationals as part of our commitment to Emiratisation and developing local talent in customer service and healthcare operations.

As a call center agent, you will be the first point of contact for our patients, playing a key role in delivering professional, accurate, and empathetic support across multiple communication channels.

Work pattern

Part-time position – 20 hours per week.

Initial on-site training based at Dubai Festival City.

Remote working options available after successful completion of training and onboarding.

Rostered shifts aligned with call center operating hours.

Your impact

• Support patients by providing clear, accurate, and timely information.
• Enable smooth patient journeys through effective appointment booking and inquiry handling.
• Represent HealthHub Clinics with professionalism and care at every interaction.
• Contribute to patient satisfaction, lead conversion, and service efficiency.

Key responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Provide high-quality customer service to patients and internal stakeholders.
• Schedule, reschedule, and cancel patient appointments using automated systems.
• Respond to patient inquiries across multiple channels, including phone, live chat, WhatsApp, email, and social media.
• Provide accurate information about clinic services, doctors, and operating hours.
• Verify insurance eligibility using insurance portals and follow regulatory protocols.
• Escalate urgent or complex cases appropriately and coordinate with relevant teams.
• Maintain confidentiality and adhere to data protection and patient privacy standards.
• Contribute to lead conversion and appointment booking targets.
• Participate in training, quality improvement initiatives, and team activities.
• Maintain punctuality, schedule adherence, and care of call center equipment.

Why Emirati call center agents choose HealthHub

• Be the voice of a leading healthcare brand in the UAE.
• Gain valuable customer service and healthcare exposure in a professional environment.
• Benefit from flexible part-time work with remote working options after training.
• Work in a supportive team with structured processes and development opportunities.
• Opportunity to grow and progress within Al-Futtaim Health and the wider Group.

Who you are

• Emirati national with a valid family book (mandatory).
• Some prior experience in customer service, call center, or patient support roles.
• Strong communication skills in Arabic and English.
• Comfortable handling phone-based and digital customer interactions.
• Good computer skills and ability to work with multiple systems.
• Ability to multitask, manage call volumes, and remain professional under pressure.
• Customer-focused, patient, and solutions-oriented.
• Based in Dubai and able to attend initial on-site training at Dubai Festival City.

Ready to make an impact?

Join a healthcare organisation where your voice matters and your contribution supports patient care every day. Apply now and be part of the HealthHub call center team at Al-Futtaim Health.

About Al-Futtaim Healthcare

We hear your ambition.

For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.

What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.

As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We hear you.”