Cabinet Sales & Design Specialist
Custom Service Hardware · Custom Service Hardware ·
- Category
- Design
Showroom-based sales and design role at a hardware retailer: guide cabinet customers through kitchen and bath design, quoting, revisions, and order placement using 2020/Cyncly Design software, while maintaining records in CRM/ERP systems and building relationships with homeowners, contractors, and builders.
Provide high-level sales and design support to cabinet customers by guiding them through the design, quoting, and purchasing process. Utilize kitchen and bath design expertise, product knowledge, and strong customer service and sales skills to create functional, aesthetically pleasing cabinet solutions that meet customer needs while supporting company sales goals.
Duties and Responsibilities
· Consult with customers to understand their project goals, lifestyle needs, budget, and design preferences.
· Create functional and visually appealing cabinet layouts and designs using 2020/Cyncly Design software, ensuring accuracy, efficiency, and adherence to design standards.
· Present design concepts, cabinet layouts, finish selections, and product recommendations to customers while providing expert guidance on style, functionality, and value.
· Assist customers throughout the cabinet sales process, including product selection, design consultation, quoting, revisions, and order placement.
· Develop detailed cabinet quotations and proposals while ensuring product accuracy, design integrity, and customer expectations are met.
· Maintain accurate customer records, opportunities, design files, and communications within the company's CRM and ERP systems.
· Build and maintain strong relationships with homeowners, contractors, builders, dealers, and other customers through exceptional customer service.
· Follow up on customer quotes and sales opportunities to maximize quote conversion and revenue growth.
· Support showroom customers by providing product demonstrations, design inspiration, and cabinet solutions that align with current industry trends.
· Collaborate with vendors, installers, and internal team members to ensure designs are accurate, manufacturable, and completed successfully.
· Assist with cabinet order revisions, change orders, warranty requests, and post-sale customer support.
· Provide backup support for other cabinet department responsibilities as needed to ensure uninterrupted customer service.
· Participate in ongoing product and design training to remain current on new cabinet lines, software enhancements, design trends, and industry best practices.
· Perform other duties as assigned by the Sales Manager.