Business Systems Analyst

COMPANY OVERVIEW

Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the health care equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access to facilities designed to help

them better meet their healthcare needs and a dedicated care team. For more information on Zing Health, visit www.myzinghealth.com.

SUMMARY DESCRIPTION:

Reporting to the Vice President of Strategic Initiatives, the Business Systems Analyst is responsible for driving the planning, execution, and delivery of member experience initiatives across Zing Health, including CAHPS improvement projects, member journey enhancements, and cross-functional service initiatives. This role goes beyond traditional project coordination: the Strategic Execution Lead serves as a working partner to business stakeholders, directly authoring business requirements, managing ticket submission and tracking, and actively driving IT and vendor workstreams through to completion.

This is not a traditional project management job focused on scheduling status meetings, collecting updates, and color-coding a project plan. We're looking for an owner who is willing and able to craft meticulous business requirements themselves, submit and track their own tickets, and stay in lockstep with IT teams — treating every initiative's outcome as a personal responsibility rather than something they merely "facilitate."

The right candidate is regimented and disciplined about follow-through, documentation, and accountability and pairs that structure with genuine people skills. You'll need to build real partnerships across business and IT teams, influence without authority, and know when to push, when to escalate, and when to roll up your sleeves and solve the problem yourself. Experience with business process design and Salesforce-based environments, along with a working understanding of how IT functions like Data, Salesforce, and Reporting operate, will be critical to translating business needs into solutions that get delivered.

ESSENTIAL FUNCTIONS:

Key Roles & Responsibilities

• Lead end-to-end execution of member experience initiatives from scoping and requirements definition through implementation, validation, and post-launch monitoring. Take direct ownership of deliverables rather than serving solely as a coordinator.
• Draft clear, actionable business requirements, user stories, and process documentation in partnership with business stakeholders. Translate operational needs into specifications that IT teams (Data, Salesforce, Reporting) and vendors can execute against, and validate that delivered solutions meet the intended business outcome.
• Manage intake, submission, and tracking of tickets and enhancement requests across IT and vendor queues. Proactively monitor progress, escalate blockers, follow up on open items, and keep stakeholders informed of status, risks, and timelines without waiting to be asked.
• Build and maintain structured project plans, timelines, and status reporting that create accountability across workstreams, and run working sessions that drive decisions and action rather than simply providing status updates. Coordinate change management, communication, and training activities to drive adoption.
• Partner with Member Services, Quality, Compliance, and other functional areas to ensure initiatives account for member impact, regulatory requirements, and frontline realities. Analyze project outcomes, member feedback, and operational data to assess impact and inform leadership recommendations.