Business Systems Analyst

SUMMARY
The Business Systems Analyst is responsible for supporting and administering transfer agent system functions, with an emphasis on specific output or services.

KEY ACCOUNTABILITIES
SYSTEM SUPPORT

Documents client requirements and maintains shareholder recordkeeping system to meet client needs.
Troubleshoots and resolves issues.
Runs periodic batch and reporting jobs.
Reviews and approves client output.
May assist with vendor and client billing functions.

WORKING RELATIONSHIPS

Mediates between technical and operational teams to ensure successful client onboarding and effective change control.
Serves as point of contact for internal teams and external customers to answer questions about services and related systems functions.

May perform other duties as required and assigned.

EDUCATION AND EXPERIENCE

Bachelor’s degree in business administration, information technology, or related field.
0-3 years of mutual fund industry experience.

KNOWLEDGE

Shareholder recordkeeping system, reporting processes, and data delivery mechanisms.
Microsoft Office Suite.
Adobe Acrobat.

SKILLS AND ABILITIES

Troubleshoots issues utilizing creative and critical thinking skills.
Multitasking, analytical, and organizational skills.
Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
Demonstrates personal integrity, responsibility, and accountability.
Effectively uses resources such as time and information in conjunction with associates.
Participates in solving problems and making decisions.
Presents and expresses ideas and information, written and oral, clearly, and concisely.
Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.

Equivalent education, experience, and KSA’s will be considered.