Business Systems Analyst

*This position is a 1 year fixed-term contract position for maternity leave coverage & can be done from anywhere in Canada*

What you‘ll do:

Liaise with business owners, other IS staff, and software vendors to provide on-going functional and business support for Superior’s systems.
Work with business stakeholders to translate and simplify requirements, define and develop solution requirements and business cases for existing or new business applications (using the Intake Process as the vehicle).
Working with business stakeholders, facilitate or lead business process re-design as an integral part of solution development and implementation.
Use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.
Act as “internal consultants” to the business, take an active role in learning and understanding our business operations and challenges, and develop deep relationships with both business stakeholders and the technical teams.
Conduct preliminary technical feasibility analysis to support the business initiatives and facilitate the changes.
Work proactively on business issues to identify risks and minimize impact to the business.
Track, troubleshoot, and work with technical resources (developers, infrastructure team or application vendors) on business issues to find out solutions.
Provide technical documentation when required.
Monitor production operation, promptly solve or escalate problems (if necessary) to minimize the impact to business operations.
Provide exceptional customer service and act as second level support to the Help Desk working to resolve outstanding issues in a professional and timely manner.

What you bring:

University Degree or professional certification and a minimum of three (3) years’ experience in business analyst, system analyst, process improvement, or equivalent role.
Salesforce certification (Salesforce Administrator, Platform App Builder) is considered an asset.
In-depth knowledge of information technology and the software development life cycle (SDLC), including hands-on involvement in QA testing activities such as test planning, execution, and defect tracking
Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical audiences.
Proven ability to lead and facilitate cross-functional discussions, gather input from diverse stakeholders, and guide meetings toward actionable outcomes.
Team player who is comfortable participating in a variety of multi-disciplinary teams.
Good analytical and problem solving skills with the ability to determine the root cause and prevent future occurrences.
Exceptional customer service skills.
Ability to multitask and handle multiple deadlines and changing priorities.
The ability to advocate change and influence outcomes in areas without any direct responsibility.

Salary: $70,000–$80,000 annually (based on skills, experience, qualifications, and geography).

Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.
This posting is a replacement for an existing vacancy. We do not use AI tools in the selection process and do not request pay history.