Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Sr within PNC's Technology organization, you will be based in Pittsburgh, PAPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
The Business Systems Analyst Sr - Agile/Jira serves as a key liaison between business stakeholders and technology teams, supporting a rules engine platform that drives customer access, permissions, account visibility, and product-related decisioning. This role helps ensure business requirements are clearly defined and translated into solutions that enhance customer experience and support organizational objectives.
Working closely with Product Owners, Scrum Masters, and Engineering teams, the Business Systems Analyst gathers and analyzes requirements, creates user stories, and maintains Jira documentation to support Agile delivery.
Core Responsibilities
- Gather, analyze, and document business and functional requirements for new features, enhancements, and system changes within the rules engine platform.
Participate actively in Agile ceremonies, including sprint planning, backlog refinement, daily standups, reviews, and retrospectives.
- Manage and maintain Jira stories, epics, tasks, and supporting documentation to ensure development teams have the information required for successful execution.
- Translate business needs into clear, concise user stories, acceptance criteria, and Jira artifacts for Agile development teams.
- Collaborate with Product Owners, Scrum Masters, and Engineering teams to ensure requirements are understood, prioritized, and delivered successfully.
- Facilitate discussions between business stakeholders and technical teams to clarify objectives, dependencies, and expected outcomes.
- Analyze business processes and identify rule-based requirements that support customer access, product visibility, account controls, and related capabilities.
- Create high-level functional designs and workflow documentation to support development and implementation efforts.
- Evaluate the business impact of requested changes and recommend solutions aligned with organizational goals and customer experience objectives.
- Support testing activities by validating requirements, reviewing delivered functionality, and assisting in issue resolution.
- Partner with stakeholders to identify risks, dependencies, and opportunities for process improvement throughout the software development lifecycle.
- Ensure requirements are traceable, complete, and aligned with business priorities from initiation through implementation.
Preferred Skills & Experience
- Hands-on experience creating user stories, documenting requirements, and developing acceptance criteria within Agile environments.
- Strong working knowledge of Jira for backlog management, story creation, tracking, and Agile delivery support.
- Experience participating in Agile ceremonies and working within Scrum or other Agile frameworks.
- Proven ability to gather, analyze, and translate business requirements into actionable development deliverables.
- Understanding of the Software Development Life Cycle (SDLC) and requirements management best practices.
- Experience working directly with Engineering teams, Product Owners, and Scrum Masters in cross-functional environments.
- Strong communication, facilitation, organizational, and stakeholder management skills.
- Experience creating process flows, functional documentation, or high-level solution designs preferred.
- Prior experience supporting financial services, banking, or rule-based decision making
Platforms.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Agile SDLC, Application Development, Business Management, Communication, Customer Solutions, Design, Group Problem Solving, JIRA Tool, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
Competencies
Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis
Work Experience
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit .
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.