Business Systems Analyst

Job Title

Business Systems Analyst

Job Summary

The Business Systems Analyst will play a key role in the banks Collections System Replacement Project. The role involves gathering and analyzing enterprise business requirements, designing system solutions, supporting end‑to‑end project delivery, and ensuring that the new enterprise collections platform aligns with business objectives, regulatory requirements, and operational processes. The analyst will collaborate with stakeholders across BU, IT and external vendors to ensure a successful system implementation and transition.

Key Responsibilities

1. Requirements Gathering & Analysis

• Work closely with business units to elicit, analyze, and document functional and non‑functional requirements for the new Collections System.
• Develop BRDs, FSDs, user stories, process flows, and use cases.
• Analyze current‑state processes and define future‑state workflows.

2. Systems Design & Solutioning

• Translate business requirements into system specifications and configurations.
• Validate design feasibility with technical teams and vendors.
• Ensure integration requirements with upstream/downstream systems are properly defined.

3. Project Delivery Support

• Support SIT and UAT planning, scenario creation, test case development, and defect management.
• Work with business testers to ensure test coverage and alignment with requirements.
• Support migration activities including data mapping, data validation, and reconciliation for collections‑related data.

4. Vendor & Stakeholder Coordination

• Coordinate with external solution providers to clarify requirements and validate deliverables.
• Engage with internal teams to ensure solution completeness.

5. Documentation & Compliance

• Develop and maintain project documentation including functional requirements, design documents, interface specifications, and process flows.
• Ensure compliance with regulatory obligations in collections and credit risk processes.
• Participate in risk assessments, controls definition, and audit‑related documentation.

6. Post‑Implementation Support

• Assist with training materials and knowledge transfer sessions.
• Support stabilization activities after go‑live, including system monitoring, issue resolution, and process refinements.

Skills Needed

Technical & Functional Skills

• Strong understanding of Enterprise Collections Management Systems
• Knowledge of core banking concepts: delinquency management, past due buckets, promise‑to‑pay, restructuring, write‑offs, payment posting, and customer contact workflows.
• Experience in mapping and analyzing interfaces across financial systems
• Ability to interpret SQL queries, data models, and data mapping logic.
• Familiarity with API integrations, batch processing, and data migration fundamentals.

Business & Soft Skills

• Strong analytical and problem‑solving skills.
• Excellent documentation and communication capabilities.
• Ability to work with cross‑functional teams and manage multiple stakeholders.
• Strong attention to detail and structured thinking.
• Experience with Agile, Waterfall, or hybrid delivery methodologies.

Qualifications

• Bachelors degree in Information Technology, Computer Science, Engineering, Business, or related field.
• 5 to 8 years of experience as a Business Analyst, Systems Analyst, or similar role in banking or financial services.
• Prior involvement in Collections System implementation or replacement projects is highly preferred.
• Experience in enterprise‑level projects with integration to core banking systems.
• Knowledge of banking regulatory requirements related to collections and credit risk is an advantage.
• Experience coordinating with vendors and internal IT teams.