Business Systems Analyst

Job Summary:

We are seeking a skilled and solution-oriented Business Systems Analyst to support the analysis, documentation, and implementation of technology solutions aligned with business goals. This role serves as a liaison between technical teams and business stakeholders to gather requirements, improve processes, and ensure successful delivery of system enhancements in a shared services or financial operations environment.

The ideal candidate has a strong understanding of business analysis, enterprise systems, and cross-functional coordination in fast-paced, process-driven organizations.

Key Responsibilities:

• Work with business users to elicit, analyze, and document system and process requirements.
• Translate business needs into functional specifications, user stories, and process maps.
• Collaborate with developers, QA, and project teams to ensure clear understanding and implementation of requirements.
• Support system configuration, testing, and deployment activities across enterprise platforms.
• Assist in identifying process improvement opportunities through gap analysis and data review.
• Maintain system documentation, training materials, and user support resources.
• Participate in change management, UAT planning, and rollout communications.
• Act as a key liaison between business units and IT to ensure solutions meet user expectations.

Qualifications:

• Bachelors degree in Information Systems, Business Administration, or a related field.
• 3+ years of experience as a business analyst or systems analyst, ideally in shared services, insurance, or financial environments.
• Experience with enterprise systems such as ERP, CRM, workflow automation, or case management tools.
• Familiarity with requirements documentation, process modeling, and testing methodologies.
• Proficient in Microsoft Office Suite; experience with tools like JIRA, Confluence, Visio, or Power BI is a plus.
• Strong analytical thinking, communication, and problem-solving skills.
• Ability to work collaboratively with technical and non-technical stakeholders.
• Experience with Agile or hybrid development methodologies is preferred.