Job Title: Business Systems Analyst I

Department: Business Technology

Classification: Exempt / Salary

Reports to: Director of Enterprise Services

Job Qualifications:

1. Degree in IT or equivalent professional experience, and preferred two additional years of related professional experience.
2. Professional certifications related to application/software development strongly desired.
3. Working knowledge and 2 years of experience with various report-writing mediums (Crystal Reports, Power BI, SSRS, web pages, etc.).
4. Intermediate experience with coding in SQL.
5. Entry to intermediate experience coding in various languages such as Python, C#, Visual Basic, HTML, XML and Java or TypeScript.
6. Considerable database familiarity with emphasis on operating within a Microsoft environment.
7. Basic understanding of web services.
8. Demonstrated breadth and depth of experience regarding data collection, analysis, reconciliation and a proven ability to document and report findings.
9. Experience supporting enterprise applications and associated business processes preferred.
10. A true team player who enjoys collaborating, learning from or teaching others in an effort to work towards personal goals while achieving company goals.
11. Driven self-starter who can collect user requirements, define scope objectives, and create system specifications that drive implementations and modifications.
12. Basic understanding of network and database administration preferred.
13. Requires sound written and verbal communication skills; must be able to communicate effectively to a technical audience, non-technical audience and C-level executives where interpreting and forecasting data might drive successful business ventures.
14. Ability to act as liaison between the user community, internal Business Technology (BT) resources and external BT consultants effectively and in a timely manner.
15. Research, create, and maintain standard operating procedures related to enterprise applications and business processes.
16. Ability to create, maintain, and troubleshoot user security roles, profiles, and access controls within enterprise applications.
17. Strong problem-solving skills and creative thinking needed for timely resolution of IS issues.
18. Demonstrate a powerful sense of internal customer service and strong work ethic to positively contribute to the company’s mission and vision.

Job Summary:

The Business Systems Analyst I is responsible for leveraging the company’s information technology resources in the most efficient manner possible, thereby optimizing the productivity of all users and enabling management and business stakeholders to make timely, accurate, and informed decisions across enterprise applications, business processes, and data platforms.

Assist Director of Enterprise Services and Technical Product Owner of Enterprise Systems with scoping of projects aimed at achieving corporate and departmental objectives. Oversee design and administration of such projects, and coordinate with the larger Business Technology (BT) team to deploy them. Maintain and support enterprise applications, data platforms, and business systems, including but not limited to CRM, ERP, WMS, eCommerce, manufacturing systems, and business intelligence solutions. Support fellow BT department personnel’s endeavors to facilitate resolutions to internal and external customer needs and transforming data into information. Supervise activities, help test and properly onboard any vendors engaged in CRM, ERP or WMS related projects. Help coordinate activities with others in the department when further direction is necessary to ensure forward progress and a comprehensive, consistent approach.

Job Duties:

1. Develop and maintain subject matter expertise in Microsoft Dynamics 365 CRM and serve as a primary resource for business stakeholders.
2. Reviews, analyzes and evaluates users’ needs to create systems solutions that support overall business strategies.
3. Analyzes production, inventory control, distribution, financial impact, and contract organization to ensure accuracy and internal user satisfaction.
4. Tracks and documents changes to functional and business systems.
5. Monitors and documents problems, revisions and solutions requests.
6. Leverages a variety of reporting mediums (e.g. reports, dashboards, web pages, etc.) to facilitate the transformation of data into information. Defines business requirements and project scope, and coordinates internal and external resources to deliver enterprise system improvements.
7. Assists management with guiding the activities of others in the department that ensures their continued forward progress, and that their efforts are unified and consistent with corporate and department goals.
8. Recommends and pursues continuing education within area of responsibility.
9. Remains vigilant in the pursuit and presentation of process improvement and enhanced efficiency without workarounds
10. Maintain sanitary and safe work environment and follow safety requirements.
11. Ensure that company safety policies as well as federal, state and local safety and environmental regulations are observed.
12. Must have a complete understanding of company’s policies, Employee Handbook, SOPs, QPs, EPs, HACCP and cGMP that pertain to their department to ensure quality, safety, efficiency and sustainability.
13. Must adhere to all company policies.
14. Examine documents, materials, and products and monitor work processes to assess completeness, accuracy and conformance to standards and specifications.
15. Follow all SOPs in a given area.
16. Perform all other duties as assigned by Manager and/or designee.

Benefits:

1. 100% Vested 401k Safe Harbor Match at 6%
2. Performance Incentive Bonus opportunities
3. 10 Recognized Holidays
4. 50 hours of personal/sick time pro-rated based upon hire date
5. 110 hours accrued Vacation
6. Competitive Wages
7. Medical, Dental, & Vision insurance
8. Health Savings Account (HSA)
9. Flexible Savings Account (FSA)
10. Company Paid Life & AD&D, Voluntary Life And AD&D Insurance
11. Employee Assistance Program (EAP) - Lifeworks
12. Calm for Work
13. Education Tuition Assistance Program
14. Wellness Benefit
15. Employee Giveback Program
16. Individual Development Programs
17. Youth Donation Program
18. Continuing Education Programs
19. Bring your Pet to Work Program (applies to admin positions only)
20. Pet Insurance
21. And much more…