Business Systems Analyst
HealthEdge · Bangalore, IN ·
- Employment
- Full time
- Category
- Business analysis
- Experience
- 2+ years
- Visa sponsorship
- Yes
- Company size
- 501-1000
HealthEdge · Bangalore, IN ·
Manages and configures Atlassian tools (Jira, Jira Service Management, Confluence) for a healthcare SaaS company, ensuring smooth operations for thousands of users.
Job Description
Department:
Business Technology – Atlassian Products
Reports To:
Manager, Atlassian Products
Location:
India (On-site) – Bangalore
Level:
Individual Contributor – Entry/Mid
HealthEdge is a leading healthcare SaaS company delivering modern, cloud-native solutions that transform how health plans operate. With a global workforce spanning the US, India, Philippines, Mexico, and the UK, our Business Technology team powers the tools and platforms that keep HealthEdge running at scale – and Atlassian is at the center of how work gets done across the organization.
The Atlassian Administrator is a hands-on platform administration role responsible for the day-to-day configuration, maintenance, and user support of HealthEdge's Atlassian environment, including Jira Software, Jira Service Management (JSM), and Confluence. Working within the Atlassian Products team and reporting to the Manager, Atlassian Products, you will be a key execution resource for platform requests, project configuration, user management, and basic automation – ensuring that thousands of users across the organization can work effectively in Atlassian tools every day.
This is a great role for someone with solid Atlassian fundamentals who wants to deepen their platform expertise in a complex, high-scale environment. You'll work closely with Senior Atlassian Administrators, Architects, and the team manager, taking on well-defined configuration tasks and growing toward more advanced solution design and automation work over time. As HealthEdge moves fully to Atlassian Cloud Enterprise, this role will grow to include working with AI-native features like Atlassian Intelligence and Rovo — making content governance and platform hygiene directly connected to AI quality.
Within 90 days, you are independently handling the majority of day-to-day Atlassian support requests, have a solid working knowledge of HealthEdge's project and space structure, and are contributing to platform hygiene initiatives. Within six months, you are building and maintaining automation rules confidently, your queue work is consistently within SLA, and stakeholders are getting reliable, well-configured solutions from you. Within a year, you have grown your platform depth meaningfully, are contributing to larger configuration projects, and are beginning to take on more complex solution design work with senior team support.
You'll join a dedicated Atlassian Products team within Business Technology, focused on making Jira, JSM, and Confluence work well for thousands of users across a complex global organization. The team values platform rigor, clean governance, and user-focused solutions – and invests in growing the skills of everyone on it. This role is an excellent entry point into a team where strong administrators can grow into senior and lead positions over time.
Geographic Responsibility: This position is located in Bangalore Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
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