Business Systems Analyst

Business Systems Analyst (BSA) – Job Description

About CareRx

CareRx is Canada’s leading provider of pharmacy services and solutions to home operators and residents. We offer a range of innovative medication solutions with an unparalleled commitment to the highest standards of care. CareRx provides services in rural and urban areas throughout Ontario, Alberta, British Columbia, New Brunswick and Saskatchewan. Our network of pharmacy fulfillment centers delivers high-volume solutions for the cost-effective supply of chronic medication and other specialty clinical pharmacy services.

Job Summary

The Business Systems Analyst – as a core member of the Pharmacy Applications team, this position is an integral part that focuses on driving company-wide IT application and data initiatives from start to completion and supporting the Pharmacy Applications Team on a daily basis. Reporting to the Software Development Manager, the Business Systems Analyst (BSA) bridges the gap between IT and business teams by analyzing user needs, documenting functional requirements, and designing technical solutions to improve operational efficiency. Key responsibilities include creating system requirements, mapping processes, testing software, and providing support.

Why you should join CareRx

Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.

Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.

Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.

Defined Work Schedule: Offers a healthy work-life balance with predictable hours.

Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.

Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.

Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.

Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.

Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together

Core Responsibilities & Duties

• Requirements Gathering: Interviewing stakeholders to translate business needs into technical specifications and functional requirements.
• System Analysis & Design: Analyzing existing IT systems, data flows, and infrastructure to recommend improvements, feature requests or a new solution.
• Support change management activities
• Testing & Implementation: Developing test plans, cases, and scripts, and overseeing system integration and user acceptance testing (UAT).
• Technical Writing: Creating detailed documentation, including flowcharts, data models, and use cases as well as building operational handover and runbook documentation for each application.
• Liaison Function: Acting as the primary point of contact between business users, vendors, and development teams.
• Provide ad-hoc support to Pharmacy Application team: develop, manage and maintain relationships with business stakeholders and owners on behalf of the Pharmacy Applications team

Technical Competencies:

• Demonstrates broad technical proficiency across Microsoft technologies, including the Microsoft Office Suite (Excel, Word), Windows Server operating systems, Internet Information Services (IIS), and SQL Server is an asset.
• Experience working in Agile environments.
• Microsoft SQL Server experience is required (an understanding of SQL queries, T-SQL stored procedures, views and functions).
• Nice to have some experience with design, implement, and maintain CI/CD pipelines to automate build, test, and deployment processes across environments (Git Hub Actions).
• Experience with analyzing and reporting service desk ticketing data in order to identify issues, trends or expectations to drive improvements, search for solutions and reduce reoccurring tickets
• Possess key problem-solving skillsets including critical analytical thinking, devising and evaluating potential alternatives and implementing viable solutions
• Meet and exceed deliverables and timelines as assigned
• Effective organization, planning, and time management skills
• Proven ability to foster strong partnerships with other members of the IT team
• Demonstrated high level of fluency in both written and spoken English: excellent customer service and interpersonal skill and be able to interact with persons of varying levels of professional expertise in a professional and mature manner
• Skilled in critical thought processes and be able to prioritize appropriately
• Demonstrates initiative and creativity and strong attention to detail
• Self-directed requiring minimal supervision and able to work independently
• Motivated to achieve results that reflect a high standard of quality

Compensation Range: $70,000 to $80,000. Actual pay rate will be based on the individual candidate’s credentials and experience.

Location: Please note that this role currently requires 1–2 days per week in the office at our 320 Bay Street location. Beginning January 2027, the office will relocate to Richmond Hill or Oakville location, with an expectation of 2 days per week onsite, increasing to 3 days per week as of June 2027.

Opportunity: This is a current existing position and is FT.

AI Disclosure: CareRx does not use AI to screen candidates

Application Process

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.