Business/Systems Analyst
CACI · Annapolis Junction, MD, US ·
- Employment
- Contract
- Category
- Business analysis
- Experience
- 3+ years
- Salary
- USD 61,100 – 122,200 / year
Analyzes and documents intelligence community systems, writes technical guides, and troubleshoots user issues for government clients.
The Opportunity:
Responsible for providing comprehensive technical support and documentation services for intelligence community systems and applications. This role combines business/systems analysis, user support, and technical writing to facilitate client requirements collection, system maintenance, and the creation of technical documentation.
Responsibilities:
Systems Support & Analysis:
Facilitate the process to collect and define client requirements and provide advice on process best practices
Perform analysis on business or systems processes to identify improvements
Work with clients to understand and define needs and develop/recommend solutions
Produce functional design specifications based on user requirements
User Support & Communication:
Respond to complicated user questions and provide customer follow-up to ensure satisfaction
Provide first line communications to the customer CSC team to ensure appropriate operational awareness
Provide data flow troubleshooting, network troubleshooting, and diagnose software and hardware issues
Interact and communicate with end-users, management, vendors, IT personnel, and Government stakeholders regarding technical considerations and associated problems, issues, or conflicts
Identify common user challenges and work with development teams, UX teams, and product leads
Documentation & Technical Writing:
Prepare, review, revise, and maintain technical documents including software and systems engineering, system operations, testing, and user documentation
Write and edit technical documentation for all project hardware and software, including installation, configuration, and how-to documentation
Create code documentation for software and produce implementation guides and end-user guides for capabilities
Prepare and maintain operations documentation, user guides, manuals, and technical publications
Provide field, data definition, and data flow documentation
Maintain a current internal documentation library
Create additional SOPs as needed to perform corrective maintenance
Prepare reports, responses, and briefings targeted to a wide range of audiences
Coordinate layout and design of documents with ability to apply 508 compliance standards
Team Leadership & Process Management:
Assist in orienting, training, assigning, and checking the work of lower level employees
Provide advice, guidance, and direction to other technical help desk technicians
Follow and maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs)
Maintain and update ticket tracking tools
Work in a collaborative environment
Qualifications:
Required:
High school diploma or equivalent required
Associate's degree in a technical discipline from an accredited college or university (or four (4) years of additional relevant experience may be substituted for the degree)
Minimum 3 years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities
Two (2) years of experience as a technical writer on programs and contracts of similar scope, type, and complexity
Understanding of product workflows in an operational setting
Proficiency with multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio
Desired:
Bachelor's degree from an accredited university is highly desired
Experience with JIRA and Confluence and MS Products
Experience working with developers to produce quality documentation and training materials
Strong technical writing skills with understanding of basic grammar concepts and ability to write technical copy for various document types
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$61,100 - $122,200