Birmingham-Jefferson Convention Complex · Birmingham, AL, US ·
The Business Systems Analyst at the Birmingham-Jefferson Convention Complex administers, configures, and optimizes its venue management system (Momentus Enterprise), while training users, handling support requests, and acting as liaison between business units and IT. It's an on-site, full-time role in Birmingham, AL with event-driven flexible hours.
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ABOUT THE BJCC
For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, the Coca Cola Amphitheater, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit .
Summary/Objective
The Business Systems Analyst is responsible for maintaining and optimizing the technology systems used at the organization including the Venue Management System – Momentus Enterprise. This role is responsible for implementation, administration, configuration, optimization, training, and ongoing support of the organization’s business system. It is also a critical liaison between all business units that interact with the venue management system, ensuring technology solutions effectively support current operational requirements and evolving business needs.
The incumbent is responsible for collaborating with individuals throughout the organization to understand business needs, while exhibiting an exceptional ability to understand how to support those needs through technology solutions. A high level of customer service, training facilitation and ability to communicate well throughout all organization levels is required.
Essential Duties/Responsibilities
Demonstrates understanding and full performance ability in each of the following:
Competencies
Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job Knowledge, Dependability, Decision Making and Judgement, Problem Solving, Business Alignment, Innovation, Technical Skills, Fiscal Accountability, Change Management, Project Management, Learning and Development.
Work Environment
This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is fast paced, mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.).
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.Ability to lift up to 40lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time.
Position Type/Expected Hours of Work
This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed.
Required Education and Experience
Additional Eligibility Qualifications
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