Business Systems Administrator- VoIP at One Inc – United States | Jobyssey

Business Systems Administrator (VoIP Focus)

Position Title: Business Systems Administrator

Department: Corporate Systems / IT Support

Reports To: Sr. Director, Corporate Systems

Job Type: Full-time

Location: US, Remote

Overview

The Business Systems Administrator is responsible for the administration, support, and ongoing optimization of the company’s voice and communication systems. This role ensures reliable, secure, and scalable VoIP services while supporting broader business systems and integrations across the organization.

This individual will work closely with IT, network engineering, and business teams to maintain high availability of communication platforms, improve user experience, and drive modernization of enterprise communication tools.

Key Responsibilities

VoIP / Telephony Systems (Primary Focus)

Administer and support enterprise VoIP platforms (e.g., SIP, cloud PBX, softphones, call routing, contact center solutions)

Manage user provisioning, extensions, call flows, auto attendants, and hunt groups

Monitor system performance, uptime, call quality, recordings, and reliability

Troubleshoot voice quality issues (latency, jitter, packet loss) in collaboration with network teams

Maintain and optimize call routing, IVR systems, and failover configurations

Coordinate with telecom vendors and carriers for support, changes, and escalations, license renewals/upgrades

Manage number provisioning, porting, and telecom inventory

Integrating VoIP with CRM or support systems (Salesforce, Zendesk, etc.)

Business Systems Administration

Support and maintain corporate SaaS applications and communication tools

Assist in integrations between VoIP systems and other platforms (CRM, ticketing, collaboration tools)

Participate in system upgrades, rollouts, and migrations

Maintain system documentation, SOPs, and user guides

Assist with automation and process improvements across business systems

Operations & Support

Serve as a tier 2 escalation point for communication and telephony issues

Analyze trends and recommend improvements to enhance reliability and user experience

Participate in on-call or after-hours support as needed for critical systems

Security & Compliance

Ensure systems comply with internal security policies and regulatory requirements

Support patching, access control, and system hardening efforts

Assist with audit readiness and documentation for voice and communication systems

Skills & Abilities

Strong understanding of VoIP technologies (SIP, RTP, QoS, call routing)

Experience with cloud-based communication platforms (e.g., Teams Phone, RingCentral, Zoom Phone, etc.)

Strong scripting skills (PowerShell, Python, Bash)

Strong knowledge of Entra ID, Intune, Azure VDIs, M365, SSO/SAML

Solid networking knowledge (DNS, DHCP, VLANs, firewalls, QoS)

Strong troubleshooting and analytical skills

Ability to manage vendors and external service providers

Strong communication skills with both technical and non-technical stakeholders

Experience with system integrations and APIs is a plus

Education & Experience

Bachelor’s degree in Information Technology or related field (or equivalent experience)

3–5+ years of experience in VoIP, telecom, or unified communications administration

Experience supporting enterprise communication environments

Relevant certifications (e.g., Microsoft Teams Voice, Cisco, or equivalent) are a plus

Desired Traits

Problem solver and proactive thinker

Strong ownership and accountability

Customer-focused mindset

Adaptable and comfortable in a fast-changing environment

Commitment to continuous learning and improvement

Physical Demands:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Standard indoor office setting; exposure to computer screens.
Physical: Requires repetitive motion. Substantial movements of wrists, hands, and/or fingers. Ability to sit or stand for prolonged periods and operate standard office equipment.
Vision: Ability to read computer screens and printed documents with or without correction.
Hearing: Ability to hear within the normal audio range with or without correction.

Company Profile:

At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept.

The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely.

Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits — including medical, dental, and vision insurance — a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters."

Join us in building the infrastructure that fulfills the promise of insurance.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

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