Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Sr within PNC's Digital Payments organization, you will be based in Pittsburgh, PA, Dallas, TX, Birmingham, AL, Cleveland, OH, Phoenix, AZ, Denver, CO.
The BSA should have hands‑on experience supporting API integrations, including understanding request/response structures, parameter fields, POST operations, and error responses. They should be able to translate business requirements into clear API specifications, validate data mappings, and partner closely with engineering and QA teams to ensure reliable integrations.
We are seeking a highly skilled Lead Business Systems Analyst with a strong understanding of Agile principles to lead the analysis, design, and implementation of complex business systems, bridging the gap between business needs and technical solutions. Experience with user story creation, backlog management, and the ability to facilitate collaboration within a cross-functional team, while leading the analysis and translation of business needs into technical requirements within an iterative development process.
Key Responsibilities:
* Requirements Gathering and Analysis
* Documentation
* Quality Assurance and Testing
* Stakeholder Management
Qualifications:
* Experience as a Business Systems Analyst with proven ability to lead complex projects.
* Strong understanding of business processes and ability to translate them into technical requirements.
* Expertise in system analysis methodologies, indicating data modeling, process mapping, and requirements gathering.
* Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels
* Manual testing
Skills:
* Excellent Communication Skills
* Analytical
* Functional requirements gathering
* Agile
* Data Analysis
* SQL, MySQL
* Gap Analysis
* UI/API/DB knowledge of each component and how they interrelate
* Jira
* Scrum
* DevOps Tool: Jenkins, BitBucket
* Experience with data analysisPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
- Participates in analyzing business requirements and production specifications for changes made to technology applications.
- Formulates and defines the system scope and objectives, based on user needs and business processes .
- Directs business process improvement projects for internal business groups, aiming to improve business results .
- Identifies and documents all system constraints, implications and consequences of various proposed system changes .
- Provides recommendations for addressing and resolving business issues, for a specific business group .
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
Competencies
Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis
Work Experience
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Pay Transparency
Base Salary: $51,750.00 – $108,445.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 02/10/2026, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit .
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.