Business Support with Junior BI/Reporting

We are recruiting for a Business Support / Reporting Support Analyst to join a team within a large pharmaceutical organisation in Cork.

This role would suit someone with experience supporting business users and managing day-to-day queries who also has some hands-on exposure to Power BI and Power Automate.

The Role

You will be responsible for supporting day-to-day business processes, managing incoming queries and ensuring requests are followed through in a timely manner. You will also work with existing Power BI dashboards and Power Automate flows, monitoring them and carrying out basic troubleshooting where required.

Key Responsibilities

• Manage a shared inbox and respond to business user queries.

• Support queries relating to account status, training and registration.

• Follow established processes across different vendors and systems.

• Ensure account requests are processed in a timely manner.

• Use and monitor existing Power BI dashboards.

• Refresh dashboards and check that processes have completed successfully.

• Use and monitor existing Power Automate flows.

• Carry out basic troubleshooting of dashboards and flows.

• Identify issues and escalate where appropriate.

• Provide clear and timely support to business users.

Experience Required

• Previous experience in business support, operations support, reporting support or a similar environment.

• Experience handling and responding to business user queries.

• Basic working knowledge of Power BI.

• Basic working knowledge of Power Automate.

• Strong troubleshooting and problem-solving skills.

• Good communication and organisational skills.

• Comfortable learning and following different business processes.

HYBRID, Cork, 12 month contract