Business Project Manager

POSITION SUMMARY

The Business Project Manager plays a key role in driving project delivery and ensuring effective governance across the Consulting Services organization. This position supports PMO operations and provides strategic advice, guidance, monitoring, assurance, and education on program and project execution to consulting teams at all levels. Additionally, the Business Project Manager contributes to the development and maintenance of a reporting framework that emphasizes value-added insights and the early identification of risks and issues across all consulting engagements.

SPECIFIC JOB RESPONSIBILITIES

Project Coordination & Delivery

• Manage multiple client-facing healthcare cybersecurity consulting engagements, ensuring alignment with project scope, schedule, and budget.
• Support the PMO through effective implementation of governance standards, processes, and supporting technologies.
• Partner with Consulting Services colleagues to develop detailed project and program plans.
• Track project progress and performance, identifying and reporting risks or issues related to timeline, budget, or deliverable quality.
• Lead regular internal and external meetings, manage communications, and maintain a high level of professionalism and client service.
• Develop and maintain project management tools, templates, and documentation to support consistent delivery.

Client & Stakeholder Engagement

• Serve as a key point of contact for clients, consultants, and contractors, coordinating activities across engagements.
• Ensure clear communication of project expectations and deliverables with all stakeholders.
• Proactively identify and escalate issues related to client satisfaction, internal operations, or team performance.

Resource & Operational Management

• Coordinate internal resources in collaboration with Project Owners/Leads to ensure successful execution of consulting projects.
• Confirm full execution of Statements of Work (SOWs) to support timely revenue recognition.
• Deliver training and support for Consulting Services processes, responding to internal and external requests as needed.
• Analyze, document, and improve operational processes within Consulting Services, promoting standardization and efficiency.

Financial Management & Reporting (Project Management Tool)

• Maintain accurate and timely updates in the project management system to support revenue forecasting, including scheduling, budgeting, and hours tracking.
• Monitor project milestones and customer acceptance to ensure proper revenue recognition.
• Collaborate with Finance to resolve any issues related to invoicing or revenue reporting.
• Provide monthly backlog analysis and support project close-out procedures.
• Contribute to reporting on key performance metrics, including bookings, delivered revenue, attach rate, utilization, and project volume.
• Perform other duties within the scope of the role as assigned.