Business Product Manager, New Solutions

Description:

HP Solutions (HPS) is a new global business unit that brings together all commercial services teams across HP under one leader with a goal of providing a comprehensive portfolio of compelling services and solutions to our enterprise, mid-market, and even, in partnership with our strategic channel partners, to the SMB segment. Our goal is to enable CIOs to optimize the IT experience of their workforce while balancing other business pressures of affordability and risk. HP’s core strengths in personal systems and computing, printing and document workflows, and advanced collaboration solutions provide the foundation from which we will expand our services portfolio. Our passion for our customer and our employees will be our differentiation.

We have organized the P&L across three Service Lines, each representing a critical portfolio and business model. Lifecycle Services represents our core device-centric services. Managed Solutions represents our growing portfolio in integrated solutions and managed services that bring together hardware, software, HP and third-party capabilities. Our final strategic Service Line is focused on our rapidly growing Software / Digital Services portfolio.

This newly founded division brings together software products and platforms from across HP, including our robust Print, Document and Workflow Management suite, our flagship Workforce Experience platform, and our overall HP Workplace Central platform which brings the entire software portfolio of HP (and key partners) together under a cloud-native, AI-driven Employee Experience platform.

Digital Services is looking for an experienced Product Manager to support bringing New Solution Introductions (NXI) to market for our growing services and software portfolio. This role sits at the center of a cross-functional Project Management Team (PMT) and owns the “what and why” of the offer, defining the business case value proposition, and customer journey, and partners with engineering, delivery, finance, and COE to bring new solutions to bring it to market.

Responsibilities:

• Define the “what and why” for new software offers, including the value proposition, customer benefits, and the customer journey and experience the offer is designed to deliver.

• Partner with the cross-functional team to translate the offer definition into a robust Q2C (Quote-to-Cash) process, end-to-end architecture, and SKU/SAP material setup.

• Work with Delivery & Support and the channel/partner community to confirm the ability to deliver the defined offer, align on support strategy, and incorporate the voice of partners into the program.

• Collaborate with the COE on go-to-market readiness, including RTM (Route-to-Market) plan, pricing, business strategy, sales enablement, training, and customer prioritization, ensuring market relevance and forecast alignment.

• Partner with Finance on building out the business case with sound assumptions and accurate forecasts

• Author and own customer-facing content for the offer, including contract language, customer presentations, and proposal content, ensuring consistency of message across the buyer journey.

• Continue to own product management activities post-launch - monitoring performance, capturing customer feedback, and driving iteration of the offer.

Education and Experience:

• Typically 7-10 years of experience in product management, services/software offer management, or related functional area, with at least 3 years bringing new products or services to market.

• Bachelor’s degree in business, engineering, computer science, or related field; advanced degree (e.g., MBA) preferred or demonstrable equivalent experience.

Knowledge and Skills:

• Proven track record of bringing new services, software, or solution offers from concept through launch, including ownership of value proposition, pricing, and packaging.

• Strong understanding of Quote-to-Cash (Q2C) processes and the operational components required to launch a sellable offer, including SKU/SAP material setup, contracts, and delivery readiness.

• Experience defining and documenting customer journeys, customer experience, and end-to-end (E2E) business flows in partnership with Business Process Engineering.

• Strong written and verbal communication skills, with the ability to author contract language, customer presentations, and proposal content, and to influence both technical and executive stakeholders.

• Strong business and financial acumen, including the ability to build a business case, validate forecasts, and make pricing and packaging trade-offs that balance customer value with cost.

• Ability to operate in ambiguity and adapt to evolving business needs in a fast-paced, new-business-build environment.

• Demonstrated ability to lead through influence in a cross-functional matrix environment.

• Experience with software, SaaS, subscription, or managed services business models, and familiarity with services portfolios (Lifecycle Services, Managed Solutions, or Digital/Software Services) is a plus.

The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.