Business Process & Systems - Systems Manager

The group you’ll be a part of

The Global Workplace Solutions (GWS) team brings facilities and lab operations management, space and occupancy planning, real estate, lease and portfolio management, capital projects, business operations, business processes and solutions together to drive the engine of our global operations and R&D activity. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The impact you’ll make

In the Business Process & Systems, Systems Manager role, you will play a pivotal role in driving programs in Global Workplace Solutions (GWS). You’ll be at the forefront of project initiation through delivery, and ongoing support using your expertise to coordinate cross-functional teams and ensure projects are completed on time and within budget.

In this role, you will directly contribute to providing management for the systems team for IWMS software Tririga and managing integrations/interface projects with other global Lam platforms and GWS reporting and analytics.

What you’ll do

• Develop, generate, and maintain policies, processes, procedures, guidelines, and workflows related to operating the IWMS system.
• Provide options on how best to facilitate improvements and new module implementations within the IWMS system that would not jeopardize industry standards or data integrity.
• Manage the Business Process & Systems' (BP&S) team.
• Manage development and implementation of system procedures and documentation.
• Participate in risk assessments to identify potential areas of non-compliance.
• Complete regular inspections to ensure system integrity.
• Monitor and report on the performance of proper use of IWMS by GWS, ensuring system is being used and processes are followed.
• Acts as subject matter expert for the team for systems and reporting and analytics requests and questions.
• Provide options on how best to facilitate system and reporting improvements.
• Provide actionable insights for management to support decision making through data collection and analysis.
• Develop and deliver clear and concise communications for leadership teams and stakeholders.
• Ensure execution, manage risks, assure adherence to program or project schedules, and performance to meet business requirements.
• Partner with cross-functional stakeholders to continuously improve the process.
• Convert functional requirements into technical specifications and configure, tailor and or customize solutions.
• Create and update advanced technical documentation.
• Manage GWS reporting and analytics for GWs visibility, improved decision making and operational efficiency.

Who we’re looking for

• Bachelor’s degree in Operations Management, Business, Engineering, Computer Science, or related field with 5+ years of experience; or Master’s degree with 3+ years’ experience; or equivalent experience.
• 3+ years of related experience in project management or program management
• Experience coordinating cross-functional teams and influencing stakeholders.
• Analytical skills to interpret and utilize data for decision support.
• 7+ years software administration experience, IBM Tririga
• 5+ years’ experience with integration/interface with Tririga and other software applications
• 3+ years’ experience as a leading participant in business process workshops and presenting solutions and best practices recommendations.
• 5+ years’ experience with solution implementations including requirements, configurations and testing, post implementation support.
• 7+ years of experience in systems operations or a related field
• Comfortable in a fast-paced, constantly changing environment
• Comfortable working independently and as part of a team
• Excellent written and verbal communication skills
• Outstanding customer service skills
• Impeccable attention to detail
• Extensive knowledge of Tririga and reporting & analytics tools
• Experience with audits and understanding of the audit process
• Excellent training skills
• Proficient in Excel and other Microsoft Office applications
• Proven experience in operations

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.