Business Process Improvement Manager

Business Process Improvement Manager

We are looking for a Business Process Improvement Manager to support the setup and growth of a new business operation. This role will work closely with cross-functional teams to design, improve and implement scalable business processes, systems and controls.

Key Responsibilities

• Map and improve end-to-end business processes across operations, supply chain, purchasing, finance, quality and IT.
• Develop As-Is / To-Be process maps, SOPs, workflows and responsibility matrices.
• Identify process gaps, bottlenecks and operational risks and drive practical improvements.
• Support business readiness and implementation of new processes and ways of working.
• Partner with IT and business teams on ERP/system implementation, UAT, go-live and stabilisation.
• Develop KPIs and use operational data to monitor process performance.
• Facilitate cross-functional workshops and drive actions through to completion.
• Support change management, user training and process adoption.

Requirements

• Bachelor’s degree in Business, Engineering, Supply Chain, Operations or related discipline.
• 5–8 years of relevant experience in business process improvement, transformation, operations or ERP projects.
• At least 2–3 years leading cross-functional process improvement or transformation initiatives.
• Strong experience in process mapping, process documentation, problem solving and implementation.
• Strong analytical and stakeholder-management skills.
• Hands-on, practical and comfortable working in a fast-changing environment.
• Fluent in English and Mandarin to engage Mandarin-speaking stakeholders.

Experience with Microsoft Dynamics 365, manufacturing operations, new business setup or Lean Six Sigma would be advantageous