Business Process Architect

Fidelity Security Life Insurance Company, and its affiliates (“FSL”), provide insurance and insurance related services to clients, corporations, employers and individuals. These services include providing benefits through innovative life and health insurance plans, financial services, and customized insurance products for niche markets.

Position Summary

The Business Process Architect understands how the enterprise works, across all levels and functional areas, in context of its strategic plans. Using Business Process Management (BPM) methodologies and tools, the BPA documents processes and metrics and facilitates quantifiable improvements in those processes. The BPA oversees and/or participates in the implementation of process improvements, tracks pre and post metrics, and recommends, when appropriate, organizational changes in context of the enterprise’s business processes.

Expectations

• Standardize business process modeling tools and methods across the enterprise. Establish protocols for creating, storing and changing business process documentation.
• Business areas own their processes; works to document those processes across all levels and functional areas, establish metrics to measure the time, quality and cost embedded in those processes, participate in the evaluation of those processes, recommend and document changes to those processes and report to stakeholders and management on progress towards the desired time, quality and cost goals.
• Routinely monitor and analyze processes for effectiveness.
• Work with management to identify business process improvement priorities that align with corporate strategy.
• Work with stakeholders to implement changes including driving automation through AI, robotics and ML.
• Work closely with business and IT analysts, provide process documentation to facilitate their projects.
• Partner with business and IT to ensure future process designs are efficient and aligned with the enterprise’s strategic goals.
• Mentor Business Process Analysts (BPA) and Business Process Developers.

Competencies

• In-depth knowledge of BPM systems and the implementation, from modeling software to process optimization.
• Proven experience improving processes in an organization.
• Hands-on experience with data analysis. Ability to convert data into actionable insights.
• Demonstrated experience with continuous improvement / process and software re-engineering.
• Great communication, exceptional listening skills.
• Ability to motivate and facilitate complex change.
• Highly organized and detail-oriented.
• Knowledge of Tungsten (Kofax) product suite preferred but not required.

Requisites

• 10+ years of professional working experience
• Proven experience improving processes in an organization.
• Demonstrated ability to understanding multiple, complex and inter-related processes and functional areas.
• Hands-on experience with data analysis. Ability to convert data into actionable insights.
• Demonstrated experience with continuous improvement / process and software re-engineering.
• Exceptional skills in Microsoft Office Suite, including Microsoft Project and MS VISIO
• Exceptional writing, grammar, and punctuation skills
• Fluent in management methodologies such as Lean, Six Sigma, or related certification.

We offer comprehensive benefits to full-time employees including company-paid medical, STD, LTD and life insurance plus voluntary dental, vision, life/AD&D insurance, 401(k) with company matching, generous paid time off and much more.

We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age.

ALL OFFERS OF EMPLOYMENT ARE CONTINGENT UPON THE PASSING OF A DRUG SCREEN AND BACKGROUND CHECK.