Business Process Analyst / Technical Writer

About Chartis Federal

Chartis Federal is a premier systems engineering and integration firm specializing in mission-critical IT and communications solutions for law enforcement, homeland security, and defense. As a trusted prime contractor with over $160 million in task order awards, we operate across 22 states and support essential government missions worldwide.

Our commitment to excellence has fueled our year-over-year growth, earning us recognition twice as a Washington Technology FAST 50 company and securing a place on the Inc. 5000 list for five consecutive years. At Chartis Federal, our mission is clear: keeping heroes safe and connected—on the battlefield, on the border, and in our backyards.

Position Overview

We are seeking a Business Process Analyst/Technical Writer to support the customer’s Chief of Staff and Secretary of the General Staff (CSO-S/SGS) with technical writing, correspondence editing, and staff-action process improvement. This role reviews and edits correspondence for regulatory compliance, manages daily announcements, and maintains SGS standard operating procedures and training materials.

The ideal candidate brings strong technical writing and editing skills along with the ability to apply military correspondence standards accurately under deadline pressure; a background in English, Communications, or Journalism is a plus.

This position is contingent upon contract award.

Responsibilities

· Review, revise, and edit correspondence for grammar, formatting, and compliance with DoD, Department of the Army, NGB, and ARNG policy, using Microsoft track changes.

· Identify, accept, and route new ETS tasks in the SGS Administrative queue within one business day; review and redistribute tasks within three business days.

· Monitor the organization's network for proposed announcements and disseminate them via the Guard Knowledge Network (GKN) portal and email within two business days; release official daily announcements between 11:30 a.m. and 12:00 p.m.

· Research and verify regulatory and organizational procedures are correctly reflected in the Standard Operating Procedures (SOP); attend working groups and draft SOP portions.

· Review official SGS Action Officer (AO) training slides for grammar and formatting; construct Executive Level Writing training materials and deliver oral presentations at SGS AO Training events.

· Maintain and modify the SGS website/SharePoint page; prepare and conduct editorial support for the Chief of Staff's Office.