Business Process Analyst - SOP & Process Documentation
TNT Crane & Rigging · Company Corporate - Houston, TX 77054 ·
- Employment
- Full time
- Category
- Business analysis
A junior business process analyst at a crane & rigging company documents how business systems are used day to day — shadowing Operations, Dispatch, Rental, Service, Fleet, and Finance teams to build process maps and write SOPs, work instructions, and training guides. Core focus areas are Lean Six Sigma process improvement, SOP governance, and user training/adoption.
Business Process Analyst – SOP & Process Documentation
Position Type: Full Time
Company: TNT Crane & Rigging Corporate — Houston, TX 77054
Description
TNT Crane & Rigging is seeking a Junior Business Process Analyst to document how our business runs and how our systems support it. This role works directly with Operations, Dispatch, Rental, Service, Fleet, and Finance teams to turn system workflows into clear, accurate Standard Operating Procedures (SOPs) that match how our systems operate.
The ideal candidate is a Lean Six Sigma Green Belt with a strong eye for detail and experience writing SOPs for non-technical users. A background in equipment rental, crane services, or industrial services is a strong plus. The role includes mentoring from senior IT and business leaders.
Key responsibilities
• Document current-state processes end-to-end by shadowing and interviewing users at branches, yards, and the corporate office
• Build process maps and swimlane diagrams showing handoffs, approvals, and system touchpoints
• Work with IT and system specialists to learn how our business systems are set up and used
• Write step-by-step SOPs, work instructions, and quick-reference guides with screenshots, written for field and office users
• Test every SOP in the system to confirm it matches how the system works, and flag gaps to the team
Process Improvement
• Apply Lean Six Sigma tools (SIPOC, process mapping, root cause analysis) to help identify waste, redundant steps, and control gaps.
• Document differences in how branches perform the same process and support efforts to standardize them.
• Summarize findings and recommendations for IT and business leaders in plain, business-friendly language.
SOP Governance
• Maintain the SOP library: templates, version control, process owners, and review dates.
• Apply consistent formatting, naming conventions, and approval steps across all procedures.
• Collect user feedback and update procedures as systems and processes change.
Training & Adoption
• Support system testing by documenting test steps and recording issues found.
• Help create training materials — user guides, quick-reference docs, and video walkthroughs.
• Support the rollout of new and updated processes to branches and corporate teams.
• Performs other duties as assigned.