BUSINESS PROCESS ANALYST II

Job Overview

Develops and deploys procurement processes and systems, ensures compliance in audits, and runs reports on procurement-related data.

Job Requirements

Position Overview
The Business Process Analyst will focus on three key areas: contract management, e-Catalogue administration, and end-user support. The role requires close collaboration with global procurement stakeholders, vendors, IT teams, and internal users to ensure efficient, compliant, and user-friendly operations.

Key Responsibilities
Process Execution & Operational Support
• Support end-to-end contract processing activities within PSC scope, including contract creation, validation, execution, and repository maintenance
• Manage and maintain e-Catalogues in ERP systems, ensuring accuracy, completeness, and timely updates
• Ensure compliance with procurement policies, procedures, and audit requirements
• Perform data validation and quality checks for procurement-related data and content
System & Process Support
• Act as a key support for e-Catalogue-related PR/PO issues, including troubleshooting user issues and ensuring correct catalog usage
• Support procurement systems (e.g., SAP, e-Catalogue platforms, DocuSign COUPA-Aquiire, ServiceNOW, or similar tools) in collaboration with IT and procurement teams
• Identify process gaps and inefficiencies and contribute to continuous improvement initiatives
• Support testing and implementation of system or process changes when required

User Support & Training
• Act as a point of contact for user inquiries related to procurement processes, contracts, and e-Catalogues
• Provide timely and effective resolution to user queries with a defined SLA response time within 2 working days
• Develop and deliver user training sessions and materials (guides, SOPs, FAQs, etc.)
• Promote best practices and proper usage of procurement tools and processes
Collaboration & Continuous Improvement
• Work closely with global Procurement teams, Legal, IT, and vendors to resolve issues and improve process efficiency
• Support the development and maintenance of Standard Operating Procedures (SOPs)
• Contribute to process standardization and automation initiatives
• Support internal reporting and tracking of operational metrics where applicable
Qualifications
• Bachelor’s degree in business administration, Supply Chain, Finance, or related field
• 2–4 years of experience of experience in indirect procurement, shared services, or similar operational environment
• Familiarity with SAP PR/PO processes and sourcing workflows, particularly in an e-Catalogue-enabled environment
• Experience with e-Catalogue management and/or contract administration is highly preferred
• Experience working in a multinational or shared service environment is preferred
Language Requirements
• Fluency in English and Chinese (Mandarin) – both written and spoken is mandatory
• Japanese language skills are a strong plus
Technical Skills
• Experience with SAP (PR/PO), COUPA, S/4HANA preferred
• Familiarity with procurement tools such as e-Catalogue platforms, DocuSign or equivalent
• Proficiency in MS Office (Excel, PowerPoint, Outlook)
• Strong data handling and analytical skills
Business Competencies
• Strong attention to detail and process discipline
• Agile and flexible mindset, able to adapt to evolving priorities and business needs
• Ability to work effectively under pressure and manage multiple priorities in a fast-paced or ambiguous environment
• Strong sense of ownership and accountability, with willingness to actively support team and manager objectives
• Problem-solving mindset with a proactive and solution-oriented approach
• Ambitious with high potential for growth, demonstrating initiative and continuous improvement mindset

What your background should look like

Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience

Competencies