Business Process Analyst

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Business Process Analyst to join Global Business Technology - Caterpillar Financial Services India Private Limited

The preference for this role is to be based out of Bangalore – Caterpillar PSN

What you will do

Job Duties:

Evolving Regulatory and Compliance Landscape

• India continues to experience frequent regulatory and compliance changes that require close collaboration between business, legal, compliance, and IT stakeholders. Recent initiatives have demonstrated the need for strong local knowledge and dedicated coordination to assess impacts, clarify requirements, and ensure timely and compliant implementation.

Business Partnership and Stakeholder Engagement

• The RBA serves as a trusted partner to the business, supporting not only operational issues resolution, but also strategic initiatives and governance activities. The role actively participates in MD Governance forums and local IT committee meetings, providing business systems expertise and insights.

Country-Specific Expertise and Operational Continuity

• India's operating model includes unique business practices, regulatory requirements, and system processes that require specialized knowledge. Maintaining dedicated in-country expertise helps preserve institutional knowledge, reduce delivery and operational risks, and ensure consistent support for both daily operations and future initiatives.

What you will have

Evolving Regulatory and Compliance Landscape

• India continues to experience frequent regulatory and compliance changes that require close collaboration between business, legal, compliance, and IT stakeholders. Recent initiatives have demonstrated the need for strong local knowledge and dedicated coordination to assess impacts, clarify requirements, and ensure timely and compliant implementation.

Business Partnership and Stakeholder Engagement

• The RBA serves as a trusted partner to the business, supporting not only operational issues resolution, but also strategic initiatives and governance activities. The role actively participates in MD Governance forums and local IT committee meetings, providing business systems expertise and insights.

Country-Specific Expertise and Operational Continuity

• India's operating model includes unique business practices, regulatory requirements, and system processes that require specialized knowledge. Maintaining dedicated in-country expertise helps preserve institutional knowledge, reduce delivery and operational risks, and ensure consistent support for both daily operations and future initiatives.
• This position requires candidate to work a 5-day -a -week schedule in the office.

Skills desired:

Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Level Working Knowledge:
• Helps create contingency plans to mitigate impact of disruption on core applications.
• Identifies key players, criticalities, roles, and responsibilities.
• Investigates application-related issues with both business and IT professionals.
• Recommends enhancements for a major application system or related subsystems.
• Works with core application systems for a major business unit or function.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Uses fact-finding techniques and diagnostic tools to identify problems.

Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
Level Working Knowledge:
• Assesses the current technology environment, expressed needs and initiatives of client organizations.
• Uses an effective consulting method to present technology solutions that resolve stated client business issues.
• Advises clients regarding a family of specific products, technologies or services in a technology domain.
• Demonstrates basic competence and sound business knowledge regarding specific products,
technologies or services within a domain of technology expertise.
• Achieves consulting relationship rating of 'professional' by delivering timely, meaningful advice meeting client needs in a narrow set of specific technologies.

Application Design, Architecture: Knowledge of application design and architecture principles and practices; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.


Level Working Knowledge:
• Creates a basic architecture diagram, including component interactions and data flows.
• Identifies and prioritizes application design and architecture tasks, such as refactoring and technical debt reduction.
• Selects and presents design alternatives for applications of small to medium complexity.
• Uses design tools and technologies to develop prototypes and proof of concepts.
• Documents design decisions and rationale for future reference and review.
Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).
Level Working Knowledge:
• Tracks problems associated with the quality and effectiveness of application software.
• Researches the benefits and drawbacks of an organization's application software.
• Drafts application software usage for the department's needs.
• Provides instant support for end users of application software.
• Implements a specific application software under the supervision of management.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Extensive Experience:
• Plays an active or leading role in recording and storing requirement documents in various forms.
• Ensures the successful completion of all major activities, tasks and deliverables pertaining to the requirement analysis stage.
• Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases.
• Produces detailed functional and information requirements models and documentation.
• Trains others on requirements, walkthroughs and quality reviews.
• Utilizes automated diagramming tools to ensure traceability of requirements.

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
Level Working Knowledge:
• Assists with current and planned integration initiatives.
• Explores major issues and considerations for successful system integration.
• Works with applications, data, technology bridges and a variety of platforms.
• Works with existing interfaces as well as integration and migration plans within own area.Plays an active role in local integration efforts.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Working Knowledge:
• Supports the project leader in developing and executing system test plans.
• Evaluates system documentation and user manuals for usability, accuracy and completeness.
• Executes test cases, analyzes test results and reports on findings regularly.
• Tests system components for compliance with functional requirements.
• Participates in the testing of a system's ability to recover from hardware or software failures.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

This position requires working onsite five days a week.Visa Sponsorship is not available for this position.

Posting Dates:

August 21, 2026 - August 30, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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