Business Platform Project Manager

Job Description

Are you passionate about digital platforms, business innovation, and stakeholder collaboration? Do you enjoy connecting business needs with technology solutions and coordinating initiatives across different countries and functions?

Join us in Genoa as a Business Platform Project Manager, where you will play a key role in the evolution of Costa's B2B commercial ecosystem, supporting Travel Agencies, Contact Centers, and Distribution Partners around the world through innovative digital platforms and continuous improvement initiatives.

Live your ambition. Drive digital excellence.

We are looking for a Business Platform Project Manager to join our Sales Excellence team at Costa's Headquarters in Genoa, Italy.

In this role, you will play a key role in the evolution of Costa's commercial platforms, acting as a strategic bridge between international markets, commercial stakeholders, IT teams and external partners. You will support the development and continuous improvement of strategic platforms such as Costa Extra, Web Affiliation solutions, and the future Common Reservation System, ensuring alignment with business objectives and delivering value to our trade partners.

This is a unique opportunity for a digitally curious and business-oriented professional who enjoys working with both people and technology. You will gain exposure to international markets, collaborate with diverse stakeholders, and contribute to major digital transformation initiatives within Costa's global commercial organization.

Business Requirement Management & Market Engagement

You will work closely with Sales Managers, Trade Marketing teams, Contact Center representatives, and stakeholders across multiple international markets to collect, understand, challenge, and prioritize business needs. Acting as a trusted advisor, you will translate market requirements into actionable solutions and drive alignment among stakeholders.

You will manage competing priorities across multiple stakeholders, balancing business value, platform evolution and delivery constraints.

Digital Platforms Evolution & Continuous Improvement

You will support the evolution of Costa's key commercial platforms, including Costa Extra, our B2B portal for Travel Agencies, Web Affiliation solutions enabling API-based integrations with distribution partners, and the future Common Reservation System.

You will contribute to defining and maintaining platform roadmaps, ensuring priorities are aligned with business objectives and market needs while identifying opportunities for continuous improvement.

Business & IT Collaboration

You will act as a strategic bridge between business and technical teams, translating commercial needs into functional requirements and ensuring mutual understanding across stakeholders.

Working closely with IT teams and external vendors, you will oversee delivery activities, ensuring solutions are implemented according to agreed scope, priorities and timelines.

User Experience (UI/UX) & Commercial Effectiveness

You will contribute to improving the user journey across Costa's digital commercial ecosystem. Leveraging a user-centric mindset, you will help identify opportunities to optimize usability, content presentation, and the effectiveness of digital interactions, ensuring commercial offers are communicated clearly and effectively.

Partner Integrations & Web Affiliation

You will support the management and evolution of relationships with digital distribution partners and affiliate platforms connected to Costa through APIs and integrated digital solutions. Collaborating with commercial, technical and external stakeholders, you will coordinate requirements and support implementation activities.

Project Coordination & Transformation Initiatives

You will participate in strategic transformation projects, including the evolution of Costa's future Common Reservation System. Supporting project planning, testing activities, stakeholder alignment, and follow-up actions, you will help ensure successful delivery and business adoption of new solutions.

What makes you unique

• Master's Degree in Economics, Management Engineering, Computer Engineering, Information Systems, Business Administration, or related fields.

• 3-5 years of experience managing digital platforms, cross-functional projects, commercial systems, CRM ecosystems, or digital transformation initiatives.

• Strong ability to connect business and technology, acting as a trusted partner to commercial stakeholders and a key interface with IT teams to drive platform evolution and business value.

• Excellent communication, stakeholder management and relationship-building skills, with demonstrated experience engaging diverse stakeholders, managing competing priorities, and fostering effective collaboration across international and cross-functional environments.

• Analytical mindset, problem-solving attitude and proactive approach, combined with a strong focus on continuous improvement and business impact.

• Interest in digital platforms, customer experience and technology-enabled business processes.

• Fluent in English and Italian. Availability for occasional international travel.

• Advanced Excel and PowerPoint skills. Knowledge of Power BI, CRM platforms, APIs or Agile methodologies is a plus.

What we offer

Your Journey with Us
At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.

Benefits That Matter
Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.

Lifestyle & Family Care
Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our Genoa offices.

Growth & Engagement
We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.

Your employment

Open term, full-time, hybrid.

CBA: 'Unico dell'industria armatoriale, sezione 15 per il Personale di Terra'.

Salary range: 40.000 - 50.000 € based on skills and professional experience.

Who we are

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation & plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do.

Start your journey with us

During the interview, all stages of the selection process will be explained to you. If you want to learn more, visit the following website:

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

Onboard your journey with us and explore your potential.

#Costa #LI-Hybrid