Business Operations Specialist (all genders)

Everyone talks about digitization – well, we actually do it. As the creator of Europe's Number One CRM/CX platform, we develop innovative software products for customer relationship management, marketing automation, and machine learning. We are passionate about supporting companies in their endeavors toward digitization and steadfast customer-centricity. We love state-of-the-art technology, treasure craftsmanship, and are crazy about innovation. You, too? Then BSI might be the right place for you!

Your tasks

• Creating and maintaining KPI reports based on measurements defined in company SOPs

• Managing the recurring creation and distribution of invoices for our SaaS services

• Collaborating with Sales and Legal to maintain and continuously improve contract templates for our customer projects

• Supporting the preparation, administration and tracking of customer contracts

• Assisting in the development, maintenance, and continuous improvement of the Quality Management System (QMS)

• Supporting the planning, coordination, and execution of internal and external audits

• Maintaining operational documentation and ensure records are complete and up to date

• Identifying opportunities to improve administrative and operational processes.

Your profile

• Bachelor's degree in Business Administration, Life Sciences, or a related field (or apprenticeship in a related field)

• 2+ years of experience in operations, administration, quality, or commercial support

• Strong organizational skills and exceptional attention to detail

• Experience with document management and business process documentation

• Experience with contract administration and invoicing

• Excellent written and verbal communication skills in German and English.

• Proficiency with Microsoft 365 (especially Excel) and modern business software

• Familiarity with Quality Management Systems (ISO 9001, ISO 13485, GxP, or similar) is an advantage.

Our offer

• Entrepreneurial opportunities to shape and contribute in an appreciative, hierarchy-free company culture

• Personal support and an individual training budget to support your development

• Contribution towards lunch (Lunch Check)

• Flexible working hours and locations

• Option to purchase additional vacation days, take a sabbatical, and work remotely from within the EU

Please send your CV, employment and academic references, and a cover letter via the application form. In your cover letter, feel free to let us know when you would be available to start and what salary expectations you have.

If you have any questions beforehand, our Recruiting Team is always happy to help: [email protected].

What happens next? We’ll review your application internally and will usually get back to you within one week. Typically, you can expect 2–3 interviews, one of which take place in person at one of our BSI locations. Instead of formal assessments, we focus on getting to know each other and finding out whether we’re a good fit.