Business Operations & People Manager - #35236

Company Profile:

Our client is an innovative startup revolutionizing the property management industry with cutting-edge SaaS solutions. Their mission is to empower property managers globally by streamlining their operations and improving customer relationships through our technology.

This is an amazing career opportunity to work with a growing international SaaS company, leveraging cutting-edge AI tools while making a significant impact on business operations and financial management.

Overall purpose and responsibilities of the role

The Business Operations & People Manager is the person who keeps the business running smoothly behind the scenes. They own critical operational processes, especially billing, payments, automation, onboarding/offboarding, HR operations, and administrative coordination—and make sure nothing falls through the cracks.

The role is essentially the operational owner and problem-solver: ensuring recurring processes happen accurately and on time, monitoring automated systems, handling exceptions, and continuously improving how the company operates through AI and automation.

Duties and Responsibilities:

Core Responsibilities

Our core workflows run automatically. Your job is to supervise the systems, own the exceptions, build what's missing, and drive the human-judgment work around them.

Billing & Payments Oversight (your biggest area)

• Review, oversee, and make sure every client pays on time, the exact amounts they owe — nothing slips
• Own the end-of-month billing review and sign off before the automated charge run goes out
• Monitor automated charging and auto-reconciliation (card + bank wire); intervene only on what the system flags
• Resolve exceptions: mismatches, declined cards, unmatched wire confirmations, self-service payment issues
• Catch billing anomalies (accounts billed past contract end, listing-count drift) and route fixes to engineering
• Drive collections on overdue and churn-risk accounts surfaced by the automated reports

Onboarding & Offboarding — Clients and Team

• Supervise onboarding of new clients and tenants joining the software - billing configured correctly before the first cycle, accounts and integrations set up right
• Supervise the automated client offboarding workflow for those leaving step in only on failures; confirm clean teardowns (billing stopped, listings disconnected, integrations closed)
• Run employee onboarding and offboarding - accounts, tools, access, contracts, and equipment for people joining or resigning from the software.

Knowledge Base Ownership

• Generate, update, and manage the knowledge base for the software
• Keep documentation current as features ship; turn recurring questions and support cases into clear articles
• Make the knowledge base the single source of truth for how the software works - for clients and for the team
• Process Improvement & Automation
• Take instructions and priorities from the Founder and build them into documented, repeatable, automated processes
• Continuously spot what should be automated or improved next - and push to make it happen
• Write clear specs and tickets for engineering when a process needs product/automation work
• Keep automations and dashboards healthy; own the exception queues they produce

HR Operations

• Payroll submission - on time, every cycle
• Contractors - agreements, payments, and adjustments
• Maintain and administer the core HR software (Deel) and related systems - time-off, records, compliance
• Team moments - birthdays, milestones, and the human touches that keep a remote team connected
• Conventions, Logistics & Assistance
• Coordinate with vendors and service providers
• Flights, tickets, and purchases for the team
• Budget allocations per person; business-travel arrangements end-to-end
• Temporary credit cards and expense logistics
• Company conventions, offsites, and events - planned and executed within budget

Recruitment

• Open and coordinate new positions with recruitment vendors and agencies
• Run and continuously improve the internal interview process
• Manage and coordinate hiring with internal managers and leaders from opening to offer

Additional Admin

Any additional administrative responsibilities the operation needs - you're the person who makes sure nothing falls between the chairs

Requirements

Ultra Tech-Savvy, Heavy Claude AI User - Non-Negotiable

This is critical and non-negotiable. You must be an ultra tech-savvy, super AI-oriented person - for any task you perform, your first instinct should be AI. You will use Claude (Anthropic's AI) heavily, every single day: investigating exceptions to the systems flag, analyzing billing data, drafting client and internal communications, writing knowledge-base articles, building trackers and documents, and designing the next automations.

Who You Are

• 5+ years in operations, finance/billing, people ops, or a blended ops role; you don't need hand-holding
• Ultra tech-savvy - you learn new tools instantly and are fluent with AI, automation, and modern SaaS
• Advanced AI automation skills - able to build workflows and automations from scratch using Claude and similar AI tools
• A systems thinker - you'd rather spend a day building a process than a week repeating a task
• A relentless multitasker - comfortable holding billing oversight, HR, logistics, recruitment, and knowledge management in the air at the same time
• Sharp with numbers, spreadsheets, and detail; nothing slips through
• Hands-on billing experience, including payments, invoicing, reconciliation, or collections
• People Operations/HR experience - admin-level exposure is sufficient
• Highly responsive and quick to act on requests and exceptions
• Strong process-improvement mindset, with a focus on using AI to increase efficiency
• Strong, clear English communication (client-facing and team-facing)
• Reliable, proactive, and takes full ownership
• Comfortable working independently and managing multiple priorities with minimal supervision
• Industry experience in property management, short-term rentals, SaaS, subscription businesses, or other tech-driven/fast-paced environments is a plus

Job Type: Permanent

Emp Type: Full Time

Work Schedule:

• Monday to Friday
• Ideally, 10:00 AM Israel time (flexible as needed), or 3:00 PM Philippine time.

Location: Work From Home

Industry: Real Estate Technology