Business Operations Manager | S3 | CMRB | Milton Keynes, Unity Place | Internal Mobility
Santander · Milton Keynes ·
- Work mode
- Hybrid
- Employment
- Part time
- Category
- Operations
IT STARTS HERE
Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
THE DIFFERENCE YOU MAKE
CMRB is looking for a Business Ops Manager based out of Unity Place.
This role sits within the Communications Marketing & Responsible Banking (CM&RB) division & reports into the Senior Business Manager for CM&RB within the wider Ops & Transformation hub.
The role holder will manage the business operations agenda for CM&RB, ensuring effective divisional governance, robust risk and control oversight, and continuous improvement of how the division operates. Provide strategic insight and challenge to senior leaders, translating divisional priorities into effective governance, transformation and operational outcomes. Continuously analysing, identifying and recommending solutions that drive efficiency and innovation.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Provide oversight of divisional Budget for resource and third-party investment to support effective prioritisation, efficiency and delivery of the Functional Plan.
Lead the CM&RB divisional risk and control agenda, ensuring effective governance, ownership and escalation of material risks and issues.
Own the divisional risk governance framework and forums, ensuring senior leaders have a clear view of the risk profile and areas requiring intervention.
Oversee the effectiveness of key controls and work with accountable owners to address control weaknesses and emerging risks.
Ensure processes and governance remain proportionate, effective and aligned to wider organisational requirements.
Own specific operational and capability OKRs, ensuring clear measures, accountability and delivery.
Lead efficiency and effectiveness reviews across CM&RB, identifying opportunities to simplify processes, remove duplication, improve capacity and strengthen ways of working.
Develop recommendations and business cases for transformation opportunities, articulating expected benefits, investment requirements, risks and dependencies.
Lead or oversee priority operational transformation initiatives, ensuring benefits and efficiencies are delivered and sustained.
Identify opportunities to use technology, automation and data to improve divisional operations and reduce manual activity.
Use benchmarking, diagnostics and deep dives to challenge existing ways of working and identify opportunities for improvement.
Support the divisional strategic workforce and capability agenda, including succession, talent, resourcing and capability requirements.
Provide insight on workforce capacity and capability to support organisational and transformation decisions.
Work with relevant teams to ensure People priorities are aligned with the future operating needs of CM&RB.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
Sound knowledge of Financial Services industry and competitor and industry trends.
Good understanding of the company, its products, processes and governance.
Good understanding of risk, regulatory and compliance frameworks as well as ability to address areas of concern through actions that mitigate
Understanding of current strategic agenda of San UK, its business model and financial drivers.
Previous process improvement and performance measurement experience.
Proven diagnostic, problem solving and analytical skills.
Project management skills to plan, monitor and execute projects.
Education
Educated to a degree level
Skills
Exceptional collaboration skills and ability to work effectively in a team. (Required)
Ability to build strong partnerships with internal stakeholders.
Ability to present findings from analysis in a clear and articulate manner.(Required)
Excellent written and oral communication skills. Uses all available channels and mechanisms to effectively to communicate to all employees across the bank.(Required)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Salary Range:
£49,274.00 - £73,912.00 per annum (depending on experience)
This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office location(s).
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
For further Guidance please visit Internal Mobility - Candidate Guidance.
If you want to know more about the opportunity:
Please contact Stephanie Miles – [email protected]
Contact number - 07841506668