Business Operations Associate

About the Role

We are looking for a Business Operations Associate with high agency and a rigorous, analytical mindset to join our team. In this role, you will act as the "glue" across the organization, ensuring tight operational processes, driving cross-functional initiatives, and managing critical relationships with our partners and stakeholders.

You will wear many hats—from managing compliance audits and financial data analysis to crafting high-impact sales presentations and coordinating industry events. If you are methodical, detail-oriented, and thrive in an environment where accountability is key, this role is for you.

What You Will Do

Internal Operations & Communications

• Cross-Functional Orchestration: Manage the rhythm of the business by organizing cross-functional meetings. You will create agendas, track down action items, provide executive summaries, and ensure high-bandwidth collaboration.
• Knowledge Management: Maintain and improve internal documentation, templates, and "Canon" materials (standardized written docs, slides, and code) that serve the entire organization.
• Programs & Compliance: Support the administration of critical compliance frameworks (SOC II, HITRUST) and financial programs (R&D Tax Credits).

Partnerships & External Relations

• Partner Management: Serve as the primary operational contact for key ecosystem partners (e.g., Labs, RCM, Medications, Fax). You will maintain these relationships to ensure shared program advancement and goodwill.
• Events & Conferences: Oversee the planning and preparation for industry events, including engaging speakers, managing logistics, and ensuring the team is prepped for success.

Analysis & Sales Support

• Data & Planning: Gather and prepare analytical datasets used for strategic planning, business reviews, and finance purposes.
• Sales Enablement: Support the commercial team by creating high-quality proposal slides and assisting with the contracting process to ensure deals are documented correctly and close on time.

About You

• You have exceptional written and oral communication skills and can distill complex ideas into clear, compelling narratives.
• You have strong ability to create professional, persuasive slides and presentations for various audiences.
• You have proven experience managing expectations and relationships with diverse groups, including partners, customers, community members, and prospects.
• You take extreme ownership. You identify gaps and fill them without needing to be asked. You possess a strong sense of accountability.
• You are comfortable working with data and approaching problems with a logical, structured mindset.
• You are methodical and detail-oriented—you ensure that nothing slips through the cracks.

What Success Looks Like

• Operational Tightness: Processes run smoothly with no feeling of "loose ends."
• On-Target Delivery: Contracting, deployments, and internal projects are consistently executed on time and on budget.
• High-Value Collaboration: Major cross-functional meetings are viewed as high-bandwidth and valuable uses of time by all team members.
• Partner Growth: Vendor and partner relationships are strengthened, leading to tangible business benefits.
• Lasting Assets: You consistently produce "Canon" materials—resources that become the standard for the organization to use repeatedly.

About Medplum

Medplum is redefining healthcare with our open source, API-first electronic health record (EHR) platform, trusted by leading digital health and life sciences companies. Our mission is to catalyze change in the healthcare industry by improving the access, privacy, and utility of health data. At Medplum, we have a unique opportunity to impact the lives of patients, speed medical research, and contribute to the open source ecosystem.

Benefits

• Competitive compensation package with equity
• Flexible time off
• Inclusive healthcare package
• The chance to shape the future of healthcare tech – leave your mark on this vital industry

The San Francisco, CA base salary range for this role is $90,000-$125,000 per year. Actual base salary within this range will be determined based on job-related skills, experience, and qualifications.

Join us in our mission to revolutionize healthcare. If you're excited about driving operational excellence and enabling our team's success, we'd love to hear from you!

• About the Role
• What You Will Do
• About You
• What Success Looks Like
• About Medplum