Business Operations Analyst II

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Able to complete work self-guided and with a team.
• College or university degree required.

General Profile

• Requires knowledge and experience in specific field.
• Will acquire higher-level knowledge and skills.
• Develops an understanding of the company, processes, and customers.
• Uses existing procedures to solve standard problems.
• Receives moderate guidance and direction from others.

Functional Knowledge

• Requires expanded conceptual understanding of theories, practices, and procedures.

Business Expertise

• Uses an understanding of key business drivers to accomplish work.

Impact

• Impacts a team, by example, through the quality service and information provided.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Provides informal guidance to new team members.

Problem Solving

• Uses existing procedures and technical experience to solve problems.

Interpersonal Skills

• Exchanges complex information and ideas effectively.

Responsibility Statements

• Facilitates working sessions to meet operational and customer goals.
• Acts as the customer liaison to ensure work processes are efficient and effective.
• Identifies and organizes data to produce meaningful views of operational performance.
• Develops detailed operational dashboards ensuring requirements meet objectives for recommendations.
• Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
• Examines and recommends changes or improvements to policies, quality, and problem resolution.
• Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
• Performs other duties as assigned.
• Complies with all policies and standards