Business Intelligence Support Analyst

Job Title: Business Intelligence Support Analyst

Location: Columbia, SC

Duration: Full Time

Summary Job Description

A BI support Analyst works in a team environment to provide support, maintenance and be a Subject Matter expert on the range of in-house developed IT systems and vendor products in use by the company.

A successful analyst in this role is responsible forworking with team members, which could include Peers, third party teams, developers,testersand Business Analysts, to understand and ensure smooth operations of the services required/requested by the business.

Duties and Responsibilities

Job Responsibilities

Write and enhance Cognos reporting over the company’s Data Warehouse and other sources, improve report performance, troubleshoot issues and support users.

Carry out and manage regular processes within required timescales. Improve and automate tasks and reconciliations where possible.

Maintenance of financial reports which review data in our general ledger system.

Investigating and resolving BI related business issues which are raised through our IT Service desk.

Participation in various management reporting projects.

Authoring of high-quality technical and support procedure documentation

Liaising with product vendors, development and other IT teams to resolve issues

Roll-out of upgrades and enhancements to products

Participating in IT projects to assist in the testing of IT systems and services

Dissemination of BI and Cognos product knowledge throughout the business to help grow user learning

Staying up to date with key technology roadmaps and product enhancements

Assisting users with ad-hoc issues IT questions and issues.

Qualifications

Ability to identify, analyze, and resolve problems in a timely manner; is detail oriented.

Ability to demonstrate accuracy and thoroughness, monitor own work to ensure quality and display a willingness to apply feedback from peers / management in order to improve performance.

Ability to adapt to changes in the work environment, manage competing priorities, and able to deal with frequent changes, delays and/or unexpected events.

Ability to work independently in a multi-tasked environment.

Demonstrates excellent organizational skills.

Demonstrates excellent written and verbal communication skills.

Self-motivated and proactive attitude to work.

Technical Skills

Cognos BI Report writing minimum of 2 years experience

Working Knowledge of database management systems (primarily SQL Server 2008).

Knowledge of change and release management procedures.

Knowledge and understanding of general infrastructure components.

Working knowledge of industry practices such as ITIL for Incident/Problem Management.

Basic understanding of development and database languages (SQL, SSAS, SSIS, XML, MS.NET, Sharepoint).

Experience of change/incident/problem management systems ( Service Now)

Ability to learn and understand new products quickly.

Good Technical Writing Skills.

Education

Microsoft, Cognos or other relevant technical certifications where appropriate and/or equivalent work experience and/or Bachelor’s degree in Computer Science or other computer-related field

All your information will be kept confidential according to EEO guidelines.