Business Intelligence Analyst II

Overview

We are looking for an ambitious, curious leader to serve as a Business Intelligence Analyst II on the Business Operations team to turn data into meaningful insights that drive smarter decisions, improve operations, and support AAA Life’s growth.

The Opportunity – Why Join

Are you ready to redefine how an entire industry engages with customers? At AAA Life, we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life — a company uniquely positioned to reach tens of millions of existing AAA customers, backed by the strength of one of America’s most trusted brands. We have embarked on a mission to double in size, becoming one of the largest providers in the US. These facts showcase why we're the right choice:

• On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies.
• On growth: we have the privilege to offer our products to tens of millions of Americans who are proud members of AAA.
• On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments.
• On culture: USA Today named us a 2025 top workplace nationwide. We believe the job of an insurance company is to do good, and our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do – being there to talk to our members person-to-person. Most of our members have real life policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

The Next Phase

Our mission is to provide these services for as many people as we can. To achieve that, we need to continue to grow and evolve. We need to boldly embrace innovation and technology, and your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force.

Responsibilities

The Business Intelligence Analyst II helps AAA Life Insurance make informed business and operational decisions through data analysis, reporting, and business insights. This role partners with business stakeholders to understand reporting needs, analyze operational performance, identify trends, and develop solutions that support strategic and operational objectives.

This position works closely with internal teams and customers in the areas of operational and financial analysis. It requires strong analytical skills, technical aptitude, attention to detail, and effective communication skills. The ideal candidate is curious, results-oriented, and passionate about leveraging data to solve business problems and improve processes. Responsibilities include analyzing data, developing reports and dashboards, supporting business initiatives with actionable insights, and contributing to the design and enhancement of data solutions that provide accurate and meaningful information to decision makers.

Position Responsibilities

• Access, analyze, and interpret data from multiple sources to develop reports, dashboards, and ad hoc analyses that support business and operational decision making.
• Monitor and evaluate operational performance metrics, identify trends, and recommend opportunities for process improvement and increased efficiency.
• Create, maintain, and enhance Power BI reports and dashboards that translate complex data into meaningful and actionable insights for business users.
• Partner with business stakeholders to gather requirements, define reporting needs, and deliver solutions that address business objectives.
• Conduct analyses of business processes, operational performance, and key metrics to support department initiatives and strategic goals.
• Support the development and maintenance of automated reporting and data processes that improve consistency, accuracy, and efficiency.
• Present findings and recommendations to business partners and department leadership in a clear and concise manner.
• Assist in identifying opportunities to improve business outcomes through data-driven decision making and process improvements.
• Participate in data governance and data stewardship activities by helping define, document, and maintain key performance indicators, metrics, and reporting standards.
• Collaborate with cross-functional teams to support ongoing reporting, analytics, and data transformation initiatives.
• Perform quality assurance and validation activities to ensure the accuracy and reliability of reports, dashboards, and analytical outputs.
• Maintain documentation related to reporting processes, data sources, business rules, and analytical methodologies.
• Stay current on analytics tools, reporting technologies, and industry best practices to continuously improve capabilities and effectiveness.

Core Competencies

• Achieves Results/Has Bias for Action: Demonstrates accountability for delivering high-quality work within established timelines. Takes initiative to solve problems, follows through on commitments, and effectively manages multiple priorities with moderate supervision.
• Customer Focus: Understands the needs of internal and external customers and delivers solutions that support their objectives. Builds credibility by providing accurate, timely, and actionable information.
• Uses Effective Communication Skills: Communicates clearly, concisely, and professionally with technical and non-technical audiences. Effectively presents analytical findings and recommendations to business stakeholders.
• Relationship Building: Develops productive working relationships across teams and departments. Collaborates effectively with colleagues and business partners to achieve shared goals.
• Business Acumen: Demonstrates a growing understanding of business operations, organizational goals, and performance drivers. Applies business knowledge to interpret data and provide relevant insights.
• Technical/Professional Skills: Possesses strong analytical and reporting skills and demonstrates proficiency with business intelligence tools and technologies. Continuously expands technical capabilities and applies best practices to analytical work.
• Creativity and Innovation: Identifies opportunities for improvement and contributes ideas for enhancing processes, reports, dashboards, and analytical approaches. Uses critical thinking to solve business problems.
• Attention to Detail: Produces accurate, reliable work by carefully validating data, reports, and analyses. Demonstrates strong organizational skills and commitment to quality.

Qualifications

Required Education/Experience

• Bachelor's degree in Business, Finance, Economics, Statistics, Mathematics, Computer Science, Information Systems, or a related field.
• At least 2 years of experience analyzing and interpreting data and communicating insights to business stakeholders.
• Experience developing reports, dashboards, and visualizations using business intelligence tools such as Power BI.
• Strong proficiency with Microsoft Excel, including advanced formulas, pivot tables, and data analysis techniques.
• Experience working with large datasets and combining information from multiple data sources.
• Demonstrated ability to communicate analytical findings effectively to both technical and non-technical audiences.

Additional Experience preferred:

• At least 3-5 years of experience in business intelligence, analytics, reporting, finance, operations, or a related field.
• Experience using SQL to query, transform, and analyze data.
• Experience with Python, R, or other analytical tools.
• Experience supporting operational, financial, customer service, underwriting, or claims-related analytics.
• Experience creating automated reporting solutions and improving reporting processes.
• Familiarity with data governance, KPI development, and performance measurement frameworks.
• Experience participating in cross-functional projects that leverage analytics to improve business outcomes.
• Experience within the life insurance, financial services, or insurance industry.

How You’ll Work

• Work Solution: Hybrid (non-regular cadence) or Remote (USA)

What We Bring to the Table

• Hybrid or remote work environment that promotes work-life balance
• Comprehensive medical, dental, and vision coverage starting from your first day
• Employer 401k match and employer contribution to a pension plan
• Generous PTO and paid parental leave to support your family needs
• Various associate resource groups and community involvement initiatives

Essential Job Functions

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.

AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.