We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.
As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Business Development Specialist, providing outstanding support to our renowned clients in the Business Process Outsourcing (BPO) sector with outstanding service and professionalism.
Position
Business Development Specialist (English Written & Verbal, Remote)
Key Responsibilities
- Targeted Lead Generation: Identify decision-makers in industries requiring customer support, backend operations, and data annotation services. Use tools like LinkedIn Sales Navigator, Apollo, and industry databases to source high-potential B2B leads.
- Market Research: Develop understanding of the data annotation market (image/text/audio tagging, AI training datasets) and evolving customer support trends (omnichannel, self-service platforms). Analyze competitor strategies and emerging BPO demands in the US/UK regions.
- Pipeline Development: Build and maintain a qualified pipeline using email campaigns, cold outreach, and CRM systems. Collaborate with marketing to create tailored content (case studies, whitepapers) highlighting SummitNexts expertise.
- Sales Channel identification: Develop new sales channels other than emails, LinkedIn or cold calls. This could be industry events, partnerships, collaborations etc.
- Relationship building: Build relationships with prospective and existing clients for future business opportunities.
Job Requirements
- 2-5 years in B2B lead generation, preferably in BPO, customer support, or data annotation markets.
- Strong grasp of US/UK business etiquette and procurement processes for outsourcing.
- Expertise in CRM platforms (e.g., Salesforce) and prospecting tools (e.g., ZoomInfo/Apollo/Sales Navigator).
- Analytical mindset with excellent communication skills for cross-cultural client engagement.
- Bachelors degree in Business, Marketing, or related field is required. MBA is desirable.
Job Type
Full-time (Remote)
Monday to Friday
Salary
Basic: INR 600,000 - 800,000 annually
Performance KPI: Incentives for leads and converted leads
Benefits
Flexible work arrangements
Training & certifications in customer support tools and data annotation platforms
Career advancement opportunities
Professional development programs
Collaborative global team
Expected Start Date
Immediately
How to Apply
Your application will only be considered when you send back short answers to any 4 questions from the following. You may choose to use any medium (docs, ppt, email body etc) to gather your answers. Please send your answers to [email protected]
- When targeting US vs. UK prospects for BPO services, how would you adjust your approach to align with regional business pain points, or procurement processes? Provide industry-specific examples.
- Describe a lead generation campaign you executed in the BPO, customer support, or data annotation space. What strategies (e.g., tools, messaging) did you use to identify and engage decision-makers, and what quantifiable results did you achieve?
- Walk us through your step-by-step process for cold outreach (e.g., email, LinkedIn, calls) to a decision-maker in a niche like fintech needing backend documentation operations for US client looking for business in SEA markets. How do you personalize your approach to increase response rates?"
- How do you structure follow-up sequences for unresponsive leads? Share an example where persistent follow-up led to a successful conversion
- If tasked with expanding into Australias SaaS market, what tools and strategies would you use to build a prospecting list from scratch?and how do you do a company background research and industry research in such situations.
- Imagine you need to generate leads for a new SummitNext service: AI training data for autonomous vehicles. Outline your first 30-day plan, including tools, outreach channels, and KPIs.
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