Business Development Manager (AI Solutions)

Key Responsibilities

• Develop and execute a sales and business-development plan for AI-enabled workflow, customer-engagement, knowledge-management, productivity, and other practical digital solutions for Singapore SMEs.

• Identify and qualify SME prospects through referrals, networking, industry events, outbound outreach, partner channels, and other legitimate business-development activities.

• Conduct structured discovery meetings to understand a prospect’s workflow, commercial objectives, adoption readiness, implementation constraints, and decision-making process.

• Explain approved AI solution capabilities, limitations, pricing principles, and implementation considerations in a clear and responsible manner; do not make claims beyond authorised product information.

• Coordinate product demonstrations, solution discussions, technical clarification, and commercial proposals with selected AI system providers and external solution partners.

• Prepare accurate sales proposals, scopes, presentations, follow-up materials, and client communications in line with approved company and partner materials.

• Maintain disciplined CRM records, pipeline forecasts, activity reports, opportunity stages, and sales documentation.

• Manage the full sales process from prospecting through commercial discussion, contracting coordination, handover to the relevant delivery partner, and early client relationship management.

• Gather market feedback on SME needs, competitor activity, solution demand, pricing sensitivity, and implementation barriers; provide practical recommendations to management.

• Build and maintain professional relationships with Singapore SME owners, business associations, referral partners, technology providers, and relevant professional-service contacts.

• Support client-data handling, marketing claims, and sales conduct in accordance with company policy and applicable legal and regulatory requirements.

Requirements

• Diploma or degree in Business, Sales, Marketing, Technology, Information Systems, or a related field; candidates with equivalent relevant experience will also be considered.

• At least 3 years of B2B business development, consultative sales, account management, or solution-sales experience.

• Demonstrable experience managing a sales pipeline, conducting needs-discovery meetings, preparing proposals, and closing or supporting B2B commercial opportunities.

• Ability to explain technology, workflow, software, or digital-transformation concepts to non-technical SME decision-makers in clear commercial language.

• Strong written and spoken English, with the ability to prepare clear and accurate client-facing documents.

• Comfortable working independently in a growing business, with strong follow-through, commercial judgement, and attention to detail.

• Experience using CRM tools and maintaining accurate sales activity and pipeline records.

• High standards of professional conduct, discretion, and accuracy when handling client-related information and public product claims.