Business Development Executive(Ref.: 2026B029)

Company Overview

CONNEX is a boutique resource management firm serving Healthcare, Caregiving, and Early Childhood Development sectors. We focus on building caregiving services by connecting families, organisations, and community partners with quality care solutions.

Job Summary

Join CONNEX as a Business Development Executive to drive growth in caregiving services by building client relationships, developing referral networks, and coordinating service delivery with caregivers and partners.

Responsibilities

• Identify and approach potential clients requiring caregiving and related support services to expand the customer base
• Respond promptly to enquiries from prospective clients and assess their caregiving needs accurately
• Conduct outbound calls and follow up on sales leads to generate new business opportunities
• Arrange and lead meetings to present caregiving services to prospective clients and community partners
• Develop and maintain referral relationships with organisations and community partners to increase service reach
• Support digital, social media, and ground marketing activities to enhance brand visibility and client engagement
• Maintain an organized pipeline of prospects, enquiries, and business opportunities for effective follow-up
• Follow up consistently from initial enquiry through to service commencement to ensure client conversion
• Gather market feedback and identify opportunities for new services and partnerships to support business growth

Client & Service Coordination

• Understand client requirements and match appropriate caregivers to meet their specific needs
• Coordinate communication and logistics between clients, caregivers, and internal operations to ensure smooth service delivery
• Follow up after caregiver deployment to confirm service expectations are met and address any concerns
• Maintain accurate records of clients, caregivers, enquiries, and placements for operational efficiency
• Assist in resolving day-to-day service issues promptly to maintain client satisfaction

Required competencies and certifications

• Diploma or equivalent qualification
• Proficiency in Microsoft Office and basic CRM/database systems for client and service management
• Effective communication skills to engage with caregivers, families, and business partners
• Comfort with cold calling, prospecting, and meeting new people to drive business development

Preferred competencies and qualifications

• Experience in recruitment, staffing, sales, business development, customer service, or healthcare/caregiving services
• Recruitment or employment agency experience

Other Information

• EA License: 18C9079