Business Consultant CRM (Microsoft Dynamics 365 CE)
· HALFWEG, Netherlands ·
- Category
- Solutions engineering
A strategic CRM business consultant working with a large public-sector client on an organization-wide Microsoft Dynamics 365 Customer Engagement implementation. Day to day: advising on CRM strategy, translating business needs into functional designs in Dynamics 365 CE, aligning stakeholders, and supporting management through the transformation, alongside Power Platform teams.
For our client in the public sector, we are on the eve of an organization-wide implementation of a new CRM landscape based on Microsoft Dynamics 365 Customer Engagement. This program touches virtually all departments, domains and customer processes within this very large organization. For this transformation, we are looking for a Business Consultant CRM who can connect people and processes as well as play a key role in supporting management with the organizational implementations of CRM.
Your Impact As a Business Consultant CRM, you will be a strategic advisor and link between business, IT and the various business units. You understand how customer processes work, how Microsoft Dynamics 365 Customer Engagement can support them, and how to align stakeholders from different parts of the organization. You:
- Contributes to the organization-wide CRM strategy;
- helps establish a uniform, future-proof way of working;
- Supports the management(s) in the organizational implementations of CRM, for example around design of processes, ways of working and cooperation between divisions.
What will you do?
- (Strategic) Advising on CRM strategy, process optimization and customer journeys within an organization-wide CRM program.
- Analyze business needs and translate them into functional designs in Dynamics 365 CE.
- Connect stakeholders from different organizational units so that processes, definitions and expectations are well aligned.
- Support management(s) in organization-wide implementations of CRM/Dynamics CE (governance, roles/responsibilities, practices).
- Collaborate with the central CRM program, Dynamics platform team and Power Platform experts.
- Supervise implementations, releases, changes and adoption of new CRM functionalities.
- Identify risks, dependencies and improvement opportunities in both technology and processes.
- Function as a sparring partner for product owners, domain experts, management and external partner...
Your Impact As a Business Consultant CRM, you will be a strategic advisor and link between business, IT and the various business units. You understand how customer processes work, how Microsoft Dynamics 365 Customer Engagement can support them, and how to align stakeholders from different parts of the organization. You:
- Contributes to the organization-wide CRM strategy;
- helps establish a uniform, future-proof way of working;
- Supports the management(s) in the organizational implementations of CRM, for example around design of processes, ways of working and cooperation between divisions.
What will you do?
- (Strategic) Advising on CRM strategy, process optimization and customer journeys within an organization-wide CRM program.
- Analyze business needs and translate them into functional designs in Dynamics 365 CE.
- Connect stakeholders from different organizational units so that processes, definitions and expectations are well aligned.
- Support management(s) in organization-wide implementations of CRM/Dynamics CE (governance, roles/responsibilities, practices).
- Collaborate with the central CRM program, Dynamics platform team and Power Platform experts.
- Supervise implementations, releases, changes and adoption of new CRM functionalities.
- Identify risks, dependencies and improvement opportunities in both technology and processes.
- Function as a sparring partner for product owners, domain experts, management and external partner...