Responsibilities:
- Work with clients, product owners, and stakeholders to elicit, document, and validate business requirements.
- Translate business requirements into functional specifications, use cases, process flows, and user stories.
- Identify gaps, redundancies, and inefficiencies in existing processes.
- Define business rules, acceptance criteria, and success metrics.
- Support discovery activities through stakeholder interviews, workshops, journey mapping, and analysis of user needs
- Collaborate with architects, technical leads, and developers to ensure requirements are feasible and aligned with the solution architecture.
- Assist in translating requirements into design, configuration, or system specifications.
- Support prototyping, wireframes, and proof-of-concept exercises.
- Work with product, design, and delivery teams to contribute to intuitive, user-centered solution design.
- Provide input to product design artefacts such as user journeys, low-fidelity wireframes, and experience flows.
- Support AI-related product initiatives by helping define business workflows, user needs, data requirements, and expected outcomes for AI-enabled features.
- Collaborate with architects, technical leads, and developers to ensure requirements are feasible and aligned with the solution architecture.
- Assist in translating requirements into design, configuration, or system specifications.
- Work with product, design, and delivery teams to contribute to intuitive, user-centered solution design.
- Provide input to product design artefacts such as user journeys, low-fidelity wireframes, and experience flows.
- Support AI-related product initiatives by helping define business workflows, user needs, data requirements, and expected outcomes for AI-enabled features.
- Partner with clients and stakeholders to understand strategic objectives, business pain points, and operational challenges.
- Analyze current-state processes, identify improvement opportunities, and recommend fit-for-purpose business solutions.
- Provide consultative support to stakeholders by framing problems, evaluating options, and guiding decision-making.
- Facilitate workshops, discovery sessions, and business discussions to align stakeholders on goals, scope, and priorities.
- Act as a trusted advisor to business stakeholders on requirements, process improvements, and solution considerations.
- Prepare clear and comprehensive documentation: BRD, FRD, SRS, process flows, and user guides.
- Maintain project dashboards, reports, and metrics for transparency.
- Support knowledge transfer sessions for operations or support teams.
Requirements:
- Experience with medium to large SI projects preferred.
- Experience in the education sector is a plus.
- Exposure to product design or digital product delivery is an advantage.
- Experience working on AI products, AI-enabled solutions, or digital transformation initiatives involving AI is highly desirable.
- Some experience supporting or contributing to cloud-native AI platform solutions, such as AI/ML-enabled platforms, data and model workflow solutions, or AI services deployed on cloud environments, is preferred.
- Understanding of software development lifecycle (SDLC) and Agile/Waterfall methodologies.
- Experience creating user stories, process flows, wireframes, and mockups.
- Basic familiarity with cloud platforms, APIs, integration technologies, or data pipelines.
- Knowledge of project management tools (Jira, Confluence, etc.).
- Data analysis skills (SQL, Excel, Tableau/Power BI) is a plus.
- Proficiency with tools such as Figma, Miro is a plus.
- Familiarity with AI product concepts such as model workflows, human-in-the-loop processes, prompt-based features, or data-driven user experiences is an advantage
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.
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