Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Business Architect Senior (Salesforce Solutions Engineer) within PNC's Retail Banking- Operational Effectiveness team, you will be based in Chicago, IL, Atlanta, GA, New York, NY or Pittsburgh, PA. Additional locations may be considered within PNC’s footprint.
The Business Architect Senior / Salesforce Solution Engineer is a strategic, client facing technical expert who partners closely with business leaders, account executives, and cross functional teams to translate complex business needs into scalable Salesforce driven solutions. This role bridges the gap between business strategy and technology execution—advising stakeholders, architecting solutions, and ensuring successful adoption of Salesforce capabilities across the enterprise.
The ideal candidate blends strong business acumen with deep Salesforce platform expertise, and excels at designing innovative, value driven solutions that support organizational growth and operational excellence.
Key Responsibilities
1. Discovery & Technical Advising
• Partner with the Business on discovery sessions to understand business objectives, pain points, and technical requirements.
• Help Product Managers identify opportunities to streamline, automate, or enhance operations using your expertise on latest Salesforce capabilities.
• Serve as a trusted advisor, providing guidance on platform best practices, architecture standards, and technology alignment.
2. Solution Design & Demonstrations
• Architect tailored Salesforce solutions that align with business strategy, functional needs, and enterprise architecture principles.
• Build, configure, and deliver engaging, purpose built demos and prototypes that illustrate solution value and feasibility.
• Translate complex technical concepts into clear, compelling narratives for both technical and non technical audiences.
3. Product & Platform Expertise
• Act as an enterprise Salesforce subject matter expert, maintaining deep knowledge of Sales Cloud, Financial Services Cloud, AI tools, and extensibility options.
• Provide guidance on both declarative (click-based) and programmatic (Apex, Lightning Web Components, APIs) solution patterns.
• Stay informed about Salesforce releases, innovations, and industry trends to proactively recommend enhancements.
You will be successful in the role if you have the following:
• Extensive experience in Salesforce solution engineering, business architecture, or related roles.
• Strong understanding of Salesforce platform architecture, capabilities, and configuration tools.
• Proven experience designing end to end solutions that integrate business processes, technology, and user experience.
• Excellent communication, facilitation, and presentation skills.
• Ability to translate business problems into scalable, high impact technical solutions.
• Salesforce certifications (e.g., Application Architect, System Architect, Sales/Service Cloud Consultant, Platform App Builder).
• Experience with large scale enterprise environments, multi cloud implementations, or complex integration landscapes.
• Background in pre sales engineering, or enterprise solution architecture.
• Familiarity with Banking, Financial Services, or at least Retail Sales
Role Impact
This role is instrumental in shaping how the organization leverages Salesforce to drive transformation, improve customer experiences, and enable operational efficiency. The Business Architect Senior ensures that Salesforce solutions are not only technically sound but strategically aligned to business goals.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
- Provides guidance and advice on business architecture designs in complex projects, resolves difficult problems and ensures that all deliverables meet high standards in quality.
- Designs business architecture procedures, such as the target operating model and roadmap, while considering business strategies and goals.
- Consults on best practices for junior staff in business architecture planning, processes, data modeling and business architecture tools (e.g. UML and BPMN.)
- Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.
- Oversees the quality of business architecture project deliverables while ensuring that they are in compliance with relevant standards and processes.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning (ML), Risk Assessments, Technical Knowledge
Competencies
Business Architecture, Business Process Modeling, Consulting, Industry Knowledge, IT Architecture, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving
Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Pay Transparency
Base Salary: $123,000.00 – $217,100.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 03/10/2026, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit .
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
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