Business Analyst

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this role

We are seeking a Business Analyst who will play a key role in shaping and delivering change across VOIS by translating business needs into clear requirements, insights, and actionable recommendations. This role sits within Business Operations and Transformation, partnering with stakeholders to improve customer and colleague experiences, optimise processes, and support the delivery of effective, measurable solutions from discovery through implementation.

What you’ll do

• Partner with stakeholders to understand business objectives, define problem statements, and agree on measurable outcomes.
• Elicit, analyse, and document business, functional, and non-functional requirements using appropriate techniques such as interviews, workshops, observation, and data analysis.
• Develop and maintain high-quality artefacts including process flows, business requirement documents, user stories, use cases, and data definitions, ensuring clarity and traceability.
• Support solution design by assessing options, constraints, impacts, and dependencies, and providing evidence-based recommendations.
• Define acceptance criteria aligned to business outcomes and support testing activities, including user acceptance testing planning, scenario definition, and defect triage.
• Manage requirements traceability and change control across the end-to-end delivery lifecycle.
• Support change and adoption activities, including communication inputs, training needs, and transition to operations.
• Contribute to continuous improvement by capturing lessons learned and identifying opportunities to simplify, standardise, and enhance ways of working.

Who you are

• An experienced Business Analyst with around four or more years of experience across end-to-end project or change lifecycles.
• Confident in independently managing requirements and stakeholder alignment.
• Skilled in business and data analysis, requirements definition, process mapping, and value mapping.
• A clear communicator with strong analytical thinking, facilitation capability, and a collaborative, curious mindset.
• Comfortable working with tools such as Jira or Microsoft Planner for requirements and workflow management.
• Ideally hold, or are working towards, relevant certifications such as IIBA (ECBA™, CCBA™, or CBAP®), PMI-PBA®, Agile BA, Scrum, SAFe, or ITIL® 4 Foundation.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to hands-on consulting, problem-solving, and facilitation within large-scale transformation initiatives.
• Opportunities to work across diverse domains and strategic change programmes within VOIS.
• A fair, inclusive, and responsible working environment grounded in strong ethical standards.
• Support for wellbeing, safety, and sustainable ways of working.

What skills you will learn

• Advanced consulting and stakeholder engagement techniques.
• Deeper expertise in process optimisation, digital transformation, and value-driven analysis.
• Increased ownership of analysis workstreams, with opportunities to mentor others and lead initiatives.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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