Business Analyst at Trust Payments – Bromley | Jobyssey

Company Description:
Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

Find out more at .

Trust Payments have an exciting opportunity for a Business Analyst to join our Project Management and Change department.

Location: Bromley, Bangor, Malta
Salary: Competitive + Benefits

How will you make an impact in this role?
We are looking for a driven, detail-oriented Business Analyst to work across all areas of the business — identifying needs, analysing processes, and translating requirements into clear, actionable specifications. You will act as a critical link between business and delivery teams, ensuring requirements are thoroughly documented, understood, and successfully implemented. This role spans business operations, strategic projects, and regulatory mandates, and requires sharp analytical thinking, sound problem-solving ability, and confident communication skills.

What We Expect of You, Day To Day:

Elicit and document business requirements from stakeholders across projects, mandates, and ad hoc change requests
Author user stories and acceptance criteria
Produce functional and non-functional specifications
Complete requirements traceability matrices
Design and document process flows (BPMN, swimlane diagrams, etc.)
Conduct As-Is and To-Be analysis to identify gaps and opportunities
Analyse business processes to identify pain points and deliver practical, well-reasoned solutions
Build and present business cases for proposed solutions
Lead engagement between technology and business teams, driving agreement on the best solutions and managing communications across both areas
Conduct data analysis to inform decision-making and prioritisation
Develop and maintain business tools such as ROI calculators to strengthen business case development
Lead meetings and workshops to define project scope and objectives
Build reports and dashboards to track key performance indicators
Ensure compliance with industry standards and best practices
Lead UAT activities, delivering demos and technical guidance to stakeholders
Deliver training on new systems and processes where required
Produce process documentation and training materials that enable business users to build analytical capabilities independently, with BA oversight ensuring quality and consistency
Drive the development of team members through training and mentorship in business analysis techniques and best practices

Qualifications
Commercial experience, ideally within the payments industry or broader banking, financial services, or fintech environment
3+ years of experience working as a Business Analyst
Strong analytical and problem-solving skills
Proficiency in business analysis tools such as JIRA, Confluence, and Visio
Clear, confident communication and stakeholder management skills
Proven ability to engage and influence cross-functional teams
Demonstrated ability to use data to drive recommendations and prioritisation
Experience with both Agile and Waterfall project methodologies
A Business Analysis certification (e.g. CBAP, BCS Practitioner) is advantageous; a bachelor's degree is a plus

We offer comprehensive benefits to support our team members and their families' well-being.

Our robust benefits package includes (subject to local office benefits policy):

Be part of a dynamic, market-leading Fintech experiencing rapid growth
Flexible work arrangements tailored to role requirements and business needs
Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
Robust compensation package, including pension scheme, healthcare plans, and life assurance
Regular corporate events fostering team cohesion and company culture
Diverse company culture and global working environment

Continuous professional development and career advancement opportunities

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Get a glimpse into the exciting world of Trust Payments through:

Our Careers Page
Our LinkedIn Life Pages

Next Steps:

Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you!

Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.

Additional Information:

Trust Payments is an Equal Opportunities Employer

We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.

Automated Assessment Notice

Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions.

To submit your CV for this opportunity, please complete the application form and click 'Apply' now.

Business Analyst

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