Business Analyst

SegPay is looking for a Business Analyst to join our Product & Technology team and serve as a key connection between business stakeholders and our technical teams.

In this role, you'll help translate complex business and payment-processing needs into clear requirements, user stories, workflows, and actionable solutions. You'll work closely with Product Owners, Development, and QA throughout the software development lifecycle-from defining requirements through testing and implementation.

If you're analytical, detail-oriented, and enjoy turning complex processes into clear solutions, we'd love to hear from you.

What You'll Do

• Partner with stakeholders to gather, analyze, and document business and technical requirements
• Create user stories, acceptance criteria, process flows, and functional documentation
• Partner with Product Owners to maintain and refine the product backlog
• Facilitate requirements discussions and workshops with business and technical teams
• Analyze payment and financial processes, including settlement, chargebacks, reconciliation, and fees
• Develop test plans and test cases based on business requirements
• Coordinate and support User Acceptance Testing (UAT)
• Identify, document, and help resolve defects
• Create process and data maps to support system improvements
• Assist with root-cause analysis of production issues
• Provide project updates and support training or knowledge-transfer activities

The role combines requirements analysis, payment-process analysis, testing, documentation, and cross-functional collaboration throughout the SDLC.

What We're Looking For

• Bachelor's degree or equivalent professional experience
• 3–5 years of Business Analyst experience, preferably within payments, financial services, or fintech
• Strong experience gathering and documenting business and technical requirements
• Experience creating user stories and acceptance criteria
• Experience working in an Agile environment and partnering with Product Owners
• Experience with software testing and UAT
• Strong understanding of payment workflows and financial transaction processes
• Excellent analytical, problem-solving, organizational, and communication skills

Even Better If You Have

Experience working with financial transactional data, Jira, Confluence, Azure DevOps, advanced Excel, or SQL would be especially valuable in this position.

The Kind of Business Analyst Who Thrives Here

You're naturally curious and aren't afraid to ask questions until you understand both the business need and the technical impact.

You can take a complicated process and make it understandable. You're comfortable working with business stakeholders, developers, QA teams, and Product Owners, and you know how to keep everyone aligned from requirements through delivery.

Most importantly, you understand that good requirements aren't just documentation-they're the foundation for building the right solution.

Benefits & Perks

Our benefits package includes:

• Health, Dental & Vision Insurance
• 401(k) with Company Matching
• Short-Term & Long-Term Disability Insurance
• Weekly Lunch Stipend

Ready to Connect Business & Technology?

If you're a Business Analyst who enjoys solving problems, improving processes, and working at the intersection of payments and technology, we want to hear from you.

Apply today and help us turn business needs into solutions that keep payments moving.