Business analyst/System analyst CRM (Creatio)

Moldindconbank is looking for a Creatio System Analyst to join a digital transformation project focused on designing, configuring, and optimizing a Unified Front System (UFS) on the Creatio platform. The role involves consolidating fragmented applications into a “Single Window” ecosystem supporting SME lending, Retail operations, and Contact Center activities.
The purpose of the role is to translate complex banking requirements into clear technical specifications, scalable architecture, and efficient functional solutions, contributing to system performance, stability, and security.
What you will do :
Design the solution architecture, including data models, object structure, and business logic within Creatio, ensuring scalability and performance
Collect and formalize business requirements in collaboration with Product Owners (SME and Retail flows)
Design complex integrations with Core Banking (ABS B2), Card Processing, DWH, and Telephony (Asterisk)
Prepare detailed API specifications (REST, SOAP, OData)
Configure Business Processes (BPMN), Dynamic Cases (DCM), and UI pages (Freedom UI) using no-code / low-code tools, leaving complex C# logic to developers
Maintain complete technical documentation in Confluence (ER diagrams, sequence diagrams, data mapping)
Support implementation and delivery, including participation in User Acceptance Testing (UAT)
Monitor and optimize system performance in collaboration with development and QA teams
Contribute to system modernization, migration, and CRM expansion initiatives
What we are looking for :
Higher education in IT or equivalent experience
At least 3 years of experience as a System Analyst, including 1–2 years on the Creatio (Terrasoft) platform
Strong SQL skills (complex queries for data analysis)
Experience with API integrations (REST, SOAP, Webhooks) and tools such as Postman / SoapUI
Understanding of data formats such as JSON and XML
Good knowledge of BPMN 2.0 and UML (sequence, activity, component diagrams)
Understanding of banking processes (Credit Pipeline, KYC/KYD, Customer 360, Loan Origination) is an advantage
Experience with high-load systems and database optimization (PostgreSQL) is an advantage
Basic knowledge of C# (.NET) or JavaScript is an advantage
Experience migrating legacy systems to modern CRM platforms is an advantage
Strong analytical and problem-solving skills
Ability to work effectively in cross-functional teams
What we offer :
Individual career development and growth path
Performance-based bonus system
Continuous professional and personal training
Participation in internal clubs and team-building activities
Preferential banking products for employees