Business Analyst - Services Coordinator
Gainwell Technologies ·
- Work mode
- Remote
- Employment
- Full time
- Category
- Business analysis
- Salary
- USD 51,900 – 74,200 / year
Gainwell Technologies ·
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Serves as liaison between clients and internal teams at healthcare-tech firm Gainwell: gathers and documents business requirements, manages service tickets from intake to resolution, and coordinates service delivery using ServiceNow, Azure DevOps, and Microsoft 365. Fully remote within the contiguous US.
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
As a Business Analyst - Services Coordinator at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
The Business Analyst / Services Coordinator serves as the primary liaison between clients, business stakeholders, and internal operational teams to support the delivery and provisioning of product services. This role is responsible for gathering, analyzing, and translating client requests into clear business requirements and actionable work items for internal teams.
The position combines business analysis, service coordination, ticket management, project support, and client engagement responsibilities to ensure service requests are effectively managed from intake through completion. Key responsibilities include leading internal and client ticketing calls, proactively managing open client tickets, coordinating issue resolution efforts, and ensuring timely follow-up and stakeholder communication. The Business Analyst / Services Coordinator also supports service-related projects, maintains operational documentation, contributes to process improvement initiatives, and helps minimize operational impact through effective issue management and cross-functional collaboration.
Business Analysis
Service Coordination
Ticket and Work Management
Documentation and Knowledge Management
#LI-HC1
Please ensure you join all screenings, interviews and meetings from a quiet location with a stable internet connection.
Video is required for screenings and interviews, so please test your camera and microphone in advance.
Do not use AI tools, virtual backgrounds/filters, or visual enhancements during the interview.
The pay range for this position is $51,900.00 - $74,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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