Business Analyst – Senior(IT Manager)

Role Overview :

We are seeking a Senior Business Analyst (IT Management) to support enterprise IT, digital service, and service modernization initiatives within a complex public-sector environment. This role will augment an existing Service Design & Delivery team, supporting strategic initiatives through strong business analysis, stakeholder engagement, and documentation practices.

The ideal candidate brings extensive experience working across IT, digital platforms, and governance frameworks, with the ability to translate business needs into actionable requirements while aligning with cybersecurity and digital standards.

Key Responsibilities :

Business & Service Analysis

Lead end-to-end business analysis activities for IT and digital initiatives

Elicit, analyze, validate, and document business, functional, and non-functional requirements

Translate business needs into user stories, specifications, process models, and service design artifacts

Support service design and delivery initiatives aligned with digital standards

Stakeholder Engagement

Act as a liaison between business stakeholders, IT teams, cybersecurity teams, and vendors

Facilitate workshops, interviews, discovery sessions, and review meetings

Provide advisory support to senior stakeholders on business process improvement and IT enablement

IT & Digital Enablement

Support initiatives involving enterprise systems, digital platforms, data solutions, and cybersecurity services

Assess business and operational impacts of system changes

Contribute to solution analysis, feasibility studies, and cost-benefit evaluations

Governance & Documentation

Prepare and maintain high-quality documentation, including:

Business cases

Requirements traceability matrices

Process maps and workflows

Service models and operational readiness documents

Ensure compliance with organizational policies, standards, and delivery frameworks

Support milestone-based reporting and deliverable tracking

Delivery Support

Collaborate with project managers, service designers, and technical leads throughout the delivery lifecycle

Support testing activities, including UAT planning, test scenario development, and defect triage

Assist with change management, knowledge transfer, and transition to operations

Preferred Skills :

Experience with Service Design & Delivery teams

Knowledge of Agile, Waterfall, or hybrid delivery methodologies

Familiarity with ITIL, COBIT, or digital governance standards

Experience with milestone-based or vendor-managed engagements

CBAP, PMI-PBA, or similar certification (asset)

Key Deliverables

Business and functional requirements documentation

Process models and service design artifacts

Stakeholder workshop outputs and analysis reports

Solution options and impact assessments

Milestone-aligned deliverables as defined by the engagement

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7–10+ years of experience as a Business Analyst in complex IT environments

Strong experience in IT management, service design, or digital transformation initiatives

Expertise in requirements gathering, business process modeling, and stakeholder facilitation

Experience working in public-sector or regulated environments

Familiarity with cybersecurity, digital services, or enterprise IT platforms

Excellent communication, analytical, and documentation skills