Flexstaf IT · Toronto, ON, Canada ·
Senior Business Analyst focused on IT operations, cost optimization, and portfolio management. Uses Power BI, Power Automate, and MS Office tools to track resource utilization, analyze KPIs, and drive savings through stakeholder collaboration and reporting.
Source Code · Toronto, ON, Canada
Team Industrial Services · Kendal, United Kingdom
ICF · Springfield, IL
Supplier Assignment
RQ00222 - Business Analyst - Senior
Business Analyst - Senior
Description
I&IT Business Analyst – Roles & Responsibilities
Must Haves:
Role Summary
· Provide comprehensive I&IT business analysis services to support diverse business and technology needs.
· Stakeholder management and reporting I&IT wide performance KPIs
· Identify drivers to costs in IT operations and their corresponding savings levers. Align with stakeholders on delivering savings and track & report this on an ongoing basis
· Support resource utilization tracking and management
· Engage business stakeholders and subject matter experts to elicit, analyze, and validate business requirements.
· Contribute to business analysis policies, standards, processes, and best practices related to portfolio reporting tools and ensure consistency across the organization.
Key Responsibilities
· Document business requirements to support effective I&IT solution development related to the roll out of industry standard portfolio reporting tools.
· Create and maintain business analysis artifacts such as functional and non-functional requirements and business rules.
· Conduct business modeling including use case, process, data flow, and data models
· Conduct stakeholder engagement activities including interviews, workshops, and mockups.
· Create collaterals related to changing management and communication to relevant stakeholders across I&IT
· Understand drivers and levers to OPEX savings related to hardware and software costs. Works with asset owners to identify savings and validate the savings with Finance
· Stakeholder management and reporting I&IT wide performance KPIs
· Support hiring and onboarding of resources in I&IT
· Track and report Overtime and utilization of resources
· Monitor project progress, resolve issues, and report to I&IT management and stakeholders.
· Develop performance measures, traceability matrices, and conduct post-implementation follow-ups.
Required Skills and Experience
· Experience developing strategies, business cases, and cost-benefit analyses.
· Strong requirements gathering, documentation, and stakeholder engagement experience.
· Experience preparing presentations and briefing notes for various audiences.
· Hands-on experience with developing and implementing use cases in industry standard enterprise portfolio management tools (e.g. Asana, JIRA etc.)
· Development of power BI reports and data analysis
· Awareness of emerging I&IT trends and technologies.
· Excellent analytical, problem-solving, verbal, and written communication skills.
· Strong interpersonal, negotiation, and teamwork skills with proven ability to meet deadlines.
Desirable Skills and Knowledge
· Experience with information retrieval systems and tools.
· Knowledge of Information Management principles, policies, and practices.
· Ability to translate business and data requirements into technical specifications.
· Experience with business functional modeling, event modeling, and process mapping.
· Experience working in structured, object-oriented, and agile methodologies.
· Experience developing and applying business analysis performance measures.
Note: 3 days onsite is non-negotiable
Deliverables
Additional Terms
Supplier Comments
MSP Notes
Shortlist Date: 8/20/2026 at 3:30pm
United Gas & Power · Guiseley, United Kingdom