Business Analyst

About the Company
Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products: Data Management, FMCG Management, and Agro Management — used by market leaders. We're a team of 50+ professionals, growing fast and building a culture where modern AI tools are part of everyday work. Join us to work on complex, real-world enterprise challenges and grow together!

Role
We are looking for a Middle/Senior Business Analyst to join our team and work at the intersection of business needs and technical solutions. You'll run discovery sessions directly with enterprise clients, translate their real business problems into clear, actionable requirements, and see your analysis shape solutions used by market leaders in FMCG, Agro and Finance.

Main Responsibilities
Learning the company's products and their configuration
Requirement gathering: identifying client needs and expectations, analyzing their business processes
Analysis and documentation: developing documentation that describes functional and technical requirements for the system
Defining technical solutions: collaborating with technical specialists to develop and choose optimal solutions
Project coordination: ensuring communication between the development team and the client, tracking project progress
Testing and validation: verifying CRM system compliance with requirements and validating the finished product with the client
User training: organizing and conducting training for end users
Support and improvement: post-implementation consulting support, results analysis, and improvement proposals
Presenting developed solutions to the client

Requirements
Experience & Education
3+ years of experience as a Business Analyst in IT
Experience on CRM projects (Creatio, Salesforce, Microsoft Dynamics, SAP CRM, etc.) — significant advantage
CRM & Business Process Knowledge
Understanding of CRM system logic: sales funnel, sales pipeline, customer journey, case management
Experience in business process analysis and modeling (BPMN — required)
Understanding of industry specifics — a plus
Documentation & Artifacts
Experience preparing FRD, User Stories, Use Case Specifications
Experience conducting gap analysis (comparing requirements against existing functionality/estimates)
Ability to prepare technical specifications clear to both the client and the development team
Communication & Soft Skills
Experience conducting discovery sessions and client interviews
Ability to structure and document discovery call outcomes (pain points, requirements)
Fluent spoken and written Ukrainian, confident technical English (Upper-Intermediate or higher)
Ability to present solutions and defend the analytical position in front of the client
Experience conducting end-user training
Technical Skills
Understanding of CRM integration principles with adjacent systems (ERP, accounting systems)
Basic understanding of the no-code/low-code approach to business logic customization
AI Tools in Analyst Work
Experience with or willingness to actively use Claude (and other AI tools) to accelerate analytical work: drafting FRD/User Stories, analyzing discovery call transcripts, gap analysis, preparing estimates
Ability to write clear, effective prompts to get quality, structured output
Critical thinking when working with AI-generated content — fact-checking and adapting it to the project's and industry's context

Domain Knowledge (will be a plus)
General CRM Domains (advantage)
Understanding of the sales cycle: lead generation, qualification, sales funnel, opportunity management, sales forecasting
Understanding of customer service/support processes: case management, SLA, omnichannel
Basic understanding of marketing automation: segmentation, email/SMS campaigns, lead scoring
Understanding of document flow and approval processes (workflow, approval processes)
Industry Expertise (advantage)
Agri-trading: contracting specifics, pricing, supply logistics, working with elevators/counterparties
Retail / Distribution: assortment matrix, distributor network management, discount and promo management, logistics and warehouse accounting
Banking / financial services: compliance requirements, scoring processes, credit application handling (a plus, if applicable)

We Offer
Competitive salary
Professional development through internal and external training programs
Transparent model of professional and career growth
5-day work week with a flexible schedule
Option to work in the office or remotely
24 days of paid vacation
English language courses