Business Analyst, Operation

Red Nucleus is hiring a Business Analyst, Operations to join our global team. This role will be remote.

Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 800 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.

At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community, and fun. We love to celebrate our people and we are proud to have been Internationally recognized as a “Great Place to Work".

Job Overview

The Business Analyst, Operation is responsible for executing, maintaining, and continuously improving the enterprise delivery operating model, governance processes, resource management practices, and operational reporting capabilities. Reporting to the Operational Excellence Lead, this role serves as a key member of the Operational Excellence Center of Excellence (COE), helping to drive operational consistency, delivery performance, data integrity, and process adoption across all business units.

This position partners closely with Operations Leads, Project Management, Resource Managers, Finance, Sales Operations, and Business Systems teams to ensure enterprise standards are consistently executed and operational insights are translated into actionable improvements.

Success in this role requires a highly analytical, process-oriented professional who is comfortable working across teams, managing complex data, and driving operational improvements in a fast-paced professional services environment

Job Responsibilities

Delivery Operations & Governance

• Support the execution and continuous improvement of the enterprise delivery operating model.
• Administer governance processes, operational reviews, and delivery management standards across business units.
• Ensure consistent adherence to enterprise delivery policies, procedures, and operational best practices.
• Maintain and improve standard operating procedures (SOPs), playbooks, templates, and governance documentation.
• Monitor compliance with operational standards and identify opportunities for process improvement.
• Facilitate operational review meetings and governance forums, tracking actions and driving accountability.

Resource Management & Capacity Planning

• Support enterprise resource planning activities, including capacity tracking, demand analysis, and utilization monitoring.
• Maintain resource availability, skill inventory, and workforce planning data.
• Analyze resource utilization trends and proactively identify capacity risks and optimization opportunities.
• Partner with delivery leaders to improve forecasting accuracy and workforce deployment decisions.
• Assist in balancing staffing demand across business units and service lines.

Operational Reporting & Analytics

• Support the development, maintenance, and enhancement of operational dashboards and reporting capabilities in conjunction with business analysts.
• Partner with Finance and Business Unit operational leads to support data-driven business decisions.
• Ensure data quality and consistency across operational reporting platforms.

Process Improvement & Continuous Improvement

• Support operational improvement initiatives focused on efficiency, effectiveness, and scalability.
• Identify operational bottlenecks and collaborate with stakeholders to implement solutions.
• Support organizational change management and process adoption efforts.
• Drive documentation, training, and communication efforts for new operational practices.

Systems & Business Operations Support

• Serve as a power user and operational administrator for delivery-related systems and tools.
• Support ongoing optimization of PSA, ERP, CRM, and resource management platforms.
• Assist with system enhancements, testing, process configuration, and user enablement activities.
• Partner with IT and Business Systems teams to improve operational workflows and automation opportunities.
• Monitor operational system data integrity and resolve reporting discrepancies.

Cross-Functional Collaboration

• Partner with Delivery Managers, PMO leaders, Finance, Sales Operations, HR, and Business Systems teams to support operational objectives.
• Facilitate communication and alignment between business units and enterprise operational functions.
• Support enterprise operational initiatives and transformation programs.
• Assist in driving adoption of enterprise standards while respecting unique business unit requirements.

Management Responsibilities

• Serves as a operational partner to delivery and business leadership teams.

• Foster a culture of clarity, accountability, and continuous improvement

Supervisory Responsibility

• May provide guidance and mentorship to junior operations team members.

Education & Experience

Education

• Bachelor's Degree in Business Administration, Operations Management, Project Management, Information Systems, Finance, or a related field.

Experience

• 3-5+ years of experience in:
  • Project Operations
  • PMO Operations
  • Professional Services Operations
  • Resource Management
  • Business Operations
  • Operational Excellence

Required Skills & Qualifications

• Experience supporting operations within a professional services, consulting, or technology services organization.
• understanding of:
  • Resource planning and utilization management
  • Capacity forecasting
  • Portfolio reporting
  • Operational governance
  • Professional services delivery models
• Strong Microsoft Excel capabilities.
• Experience with PSAs, ERPs, CRMs, IT ticketing systems and project portfolio management systems.
• Ability to translate operational data into meaningful business insights.
• Strong communication, facilitation, and stakeholder management skills.
• Proven ability to drive process improvement initiatives.

Preferred Qualifications

• Experience supporting multi-business-unit service organizations.
• Experience with:
  • Oracle NetSuite
  • Oracle Suite Projects Pro
  • Salesforce CRM
  • UKG
• Lean, Six Sigma, PMP, PMI-PMOCP, or related operational certifications.
• Experience supporting enterprise transformation initiatives.

ADDITIONAL INFORMATION

Physical Demands

• Prolonged sitting at a desk or workstation while using a computer, attending virtual meetings, and performing job duties.
• Repetitive hand and finger motions for typing, data entry, and use of standard office equipment (keyboard, mouse, phone).
• Ability to lift and carry light items (generally up to 10–15 pounds), such as a laptop, files, or small office supplies.
• Ability to maintain a safe and ergonomically appropriate home workspace in compliance with company guidelines.

Work Environment

• Duties are performed primarily in a home‑based office or office environment.
• The workspace should be free from excessive noise or distractions to support meetings and productivity.
• Standard office equipment: Work is performed using typical office tools such as a computer, phone, printer, and other peripherals.
• Prolonged screen exposure: Regular use of computer and video conferencing platforms.
• Virtual collaboration: Frequent interaction with team members, clients, or stakeholders via email, messaging platforms, and video conferencing.

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