Business Analyst (mid-level)

Role Summary
This Technology Business Analyst is responsible for delivering solutions and enhancements for the Chorus (AWD) workflow platform, which supports Individual Investor, Fund Cash Operations, and Global Client Account Services processing. The role partners with business stakeholders, internal technology teams, and the platform's managed-service vendor to define business requirements, develop application and process specifications, and ensure work is prioritized based on business value and aligned with operational and technical strategy.

The successful candidate will analyze business processes, identify opportunities for workflow automation and operational improvement, translate business needs into technology solutions, and support the delivery of scalable workflow capabilities. Depending on the assignment, the role may have a dual reporting relationship to technology and business leadership and may support configuration and scripting activities within the Chorus (AWD) platform.

We expect you to be agile, take initiative, and think creatively to solve complex business challenges. In return, you'll have the opportunity to work on impactful initiatives, continue developing your skills, and collaborate with a team that values diverse perspectives and innovation. Are you a dedicated professional who takes ownership of your work and can independently solve problems under general guidance? If so, we encourage you to apply!

Responsibilities

• Articulate business needs and translate them into effective technology solutions.
• Define, analyze, and document business requirements for new and enhanced workflow capabilities, services, and processes.
• Partner with business, technology, and vendor teams to ensure requirements are understood and delivered.
• Create process, data mapping, and business rules documentation to support workflow solutions.
• Analyze current-state processes and identify opportunities for workflow automation, digitization, and operational efficiency improvements.
• Support Chorus (AWD) workflow changes by documenting current and future-state behavior, rules, and routing impacts.
• Support functional testing, workflow configuration, scripting, data configuration, content authoring, and other implementation activities as needed.
  

Qualifications
Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND 1+ years of total relevant work experience.
• Hands on experience working with relational databases, writing SQL queries, and performing data analysis.
• Experience gathering, documenting, and translating business requirements into technology solutions.
• Experience supporting workflow applications or business process platforms, preferably Chorus (AWD), including documenting workflow behavior, routing logic, business rules, or configuration impacts.
• Ability to translate business requests into clear Chorus (AWD) requirements, test scenarios, acceptance criteria, and supporting documentation for development or vendor teams.
• Experience manually validating system changes by comparing expected workflow outcomes, system data, routing behavior, and exception scenarios.
• Strong analytical, problem-solving, logic, and reasoning skills.
• Ability to explain technical concepts to non-technical audiences.
• Proven ability to collaborate effectively across business, technology, and vendor teams.
  

Preferred:

• Experience working with workflow automation or business process management platforms such as Chorus AWD, Appian, Pega, ServiceNow, or similar technologies.
• Experience supporting Individual Investor, brokerage, client servicing, fund operations, financial services, or asset management functions.
• Knowledge of workflow design, business process optimization, business rules management, and operational automation.
• Experience working in Agile product delivery environments.
• Experience managing or coordinating vendor-delivered technology solutions.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status).

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to three days per week from home.

WHAT TO EXPECT AFTER APPLYING

1. You will receive an email and text message to answer a few questions to verify your eligibility. If you apply for multiple jobs, you will receive separate invitations for each role and will need to respond to each. Estimated Time Commitment: 3-5 minutes

2. If you are eligible, you will be asked to record video responses to introductory questions with our vendor partner, HireVue. Take time to read all instructions carefully before responding. Some questions may require you to respond within a set time limit, or with limited retakes. You can use this opportunity to tell us more about your background and interest than we can learn from a resume alone. Estimated Time Commitment: 20-30 minutes

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$77,000.00 - $131,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$84,500.00 - $144,000.00 for the location of: Washington, D.C.
$96,500.00 - $164,000.00 for the location of: New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Commitment to Diversity, Equity, and Inclusion

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.

Benefits

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.