Business Analyst

Salary: $110,000 – $125,000 per year + Profit Share

About the role

You establish what customers and internal teams need from MomentumPro, and write it down precisely enough that a consultant or developer can build from it without a second conversation. You report to the Head of Service Delivery and split your time between billable customer engagements and internal projects. On the customer side that means workshops and site walkthroughs with warehouse managers, buyers, accounts staff and IT, then the written artefacts the delivery team builds from. Internally you apply the same discipline to internal systems, working alongside the manager who owns the process being rebuilt. Every requirement is tested against standard MomentumPro function before anyone contemplates an enhancement or a customisation. Where the standard product falls short, you judge whether the request belongs on the product roadmap or is a one-off for that customer, and you route it at the point it is raised.

Key responsibilities

• Running workshops, site walkthroughs and interviews with customer staff and internal process owners

• Separating what a business actually does from what its current system makes it do

• Producing specifications, process maps, functional designs, data mappings, interface definitions and test cases

• Tracing every requirement to a named business owner and getting it signed off before build starts

• Running user acceptance testing and handing over at go-live, with configuration, known issues and open items recorded for the support team

• Working to estimate on billable engagements, and raising a variance before the estimate is consumed

• Recording what you learn about each customer's configuration so it survives a change of consultant

About you

• Three or more years as a business analyst on an operational system: ERP, warehouse management, field service or point of sale

• Working command of an operational data model: inventory, purchasing, pricing, sales orders, warehousing and the ledger they post to

• Enough practical accounting to follow a transaction from order through to the ledger, and to question a figure that cannot be right until it reconciles

• Writing that a developer and a customer can both read and agree on, with the ambiguity taken out of it

• The ability to sit with someone who knows their own job and not yours, and come away with a specification they recognise as their process

• The ability to tell a customer a request is out of scope and keep the relationship

• Organised across several concurrent engagements, and reliable on commitments made in writing

• A tertiary qualification in information systems, business, commerce, accounting or information technology, or equivalent experience

• Australian work rights and a current driver licence are required

About us

Markinson builds and supports MomentumPro, the ERP that runs the warehouses, trade counters and ledgers of wholesale distributors across Australia. Our customers sell automotive parts, industrial supply and trade supply, and there are about 80 to 90 of them. We are a 40-person business in Brisbane, owned by Vela APX and part of Constellation Software, which buys software businesses to hold them permanently.